Customer Service Advisor - Live Chat (Hybrid)
Haier Smart Home UK&I Ltd
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Benefits offered by this job
Job summary
Haier Smart Home UK&I Ltd seeks a Customer Service Advisor to handle live chat enquiries from our Bolton Call Centre. You will support customers across the full product range, coordinating repair visits and providing first-class service with a customer-first approach.
The role offers hybrid working, a 37.5 hour week, and a base salary around £26,480 with a focus on balancing quality service and work-life harmony.
Qualifications
- Customer service mindset and passion for helping customers
Responsibilities
- Liaise with customers via live chat to arrange repairs for domestic appliances.
- Proactively manage customer inquiries and provide accurate information
- Escalate to engineers when needed and coordinate on-site visits
Job description
Haier Smart Home UK&I Ltd seeks a Customer Service Advisor to handle live chat enquiries from our Bolton Call Centre. You will support customers across the full product range, coordinating repair visits and providing first-class service with a customer-first approach.
The role offers hybrid working, a 37.5 hour week, and a base salary around £26,480 with a focus on balancing quality service and work-life harmony.
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