Customer Service Advisor

Haier Europe; Bolton; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Staff discounts

Hybrid working

Pension plan

Life cover 4x

Training support

Enhanced sick pay

Employee assistance

Job summary

Haier Europe is seeking a Customer Service Advisor at the Bolton Call Centre. You will be the friendly voice assisting customers with queries, delivering exceptional service, and coordinating engineer visits when required.

The role offers a structured 37.5-hour week with a set shift pattern, limited weekend work, hybrid options where applicable, staff discounts, pension contributions, life cover, and ongoing training to support development.

Responsibilities

• Provide friendly, professional customer support by phone and email.
• Resolve queries and guide customers through troubleshooting.
• Arrange engineer visits when needed to ensure prompt solutions.
• Contribute to a best-in-class customer service experience and uphold customer-centric values.

Job description

If you want to build a career that believes customer service is key to personal and business goals, our future is yours to grasp.

Join the UK's number one home appliance brand as a Customer Service Advisor at our Bolton Call Centre. You'll be the friendly voice helping customers with queries, delivering exceptional service, and arranging engineer visits when needed.

As a Customer Service Advisor working at our Bolton Call Centre / Customer Service Centre, in your hands, we'll get closer to our customers and get closer to our aim to be the number one home appliance business in the UK & Ireland.

We've built our global reputation as the number one home appliance brand by understanding what our customers want and developing next generation products that make their lives easier.

Benefits

• Base salary of £26,181
• Working only 1 in 4 weekends
• Working 37.5 hours per week on a set shift pattern, no late working, our contact centre closes at 6pm
• Hybrid working (if applicable)
• Brilliant staff discounts on products and a range of retailers, entertainment, holidays, days out and much more
• Discounted gym membership
• Free onsite parking
• Enhanced family leave policies
• Up to 6% pension contribution
• 4x Life Cover
• Training support schemes to aid your development
• Enhanced sick pay policy
• Employee Assistance Program

We pride ourselves on providing a best in class customer service to support our complete product range. On the rare occasion that our customers are unhappy, you will step in to support.

As a Customer Service Advisor in our Bolton Call Centre, you'll be the first point of contact for customers, providing friendly, professional support by phone and email. You'll use your empathetic, customer-first approach to deliver outstanding customer service and uphold our "zero distance to customer" philosophy.

You'll use your product knowledge to resolve queries, guide customers through troubleshooting, and when needed, arrange engineer visits to ensure quick, effective solutions. Every interaction is your opportunity to make a difference, build trust, and enhance the customer experience.

You'll be based at our Bolton Service Centre, Bury Road, Breightmet (BL2 6PU) and will receive training to ensure that you are not only able to provide first class customer service but are also personally able to achieve great things.

It's a really exciting time to join our growing business, we've implemented best in class systems and are transforming how we do things. If you're a Customer Service Advisor who has experience in a Call Centre, Customer Service Centre or can demonstrate working in a customer service environment then

To find out more about what it's like to work here, visit our careers site: https://corporate.haier-europe.com/en-gb/careers/

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.