Office & Workflow Operations Lead

Equans UK & Ireland; Liverpool; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Annual leave 24/25 days

Life cover 1.5x salary

Discount schemes

Cycle to work

CSR days

Learning opportunities

Referral rewards

Employee networks

EAP & wellbeing app

Job summary

Equans is looking for an Office Manager to join our team in Speke - Liverpool on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

The Office Manager is responsible for the leadership and management of all contract administration, workflow management and helpdesk operations across the account. Acting as a central operational support function, the role ensures the efficient delivery of reactive and planned maintenance

Qualifications

• Experience managing Helpdesk, Workflow or Administration Teams.
• Strong people management and leadership skills.
• Experience in Facilities Management, Property Services or Maintenance.
• Experience managing SLA and KPI driven service delivery.
• Excellent organisational, communication and customer service skills.
• Strong analytical and reporting capability.
• Experience using CAFM systems such as Maximo or similar.
• Strong Microsoft Office skills including Excel and reporting tools.
• Ability to work under pressure and manage multiple priorities.
• Experience of financial administration, purchase orders and invoice processing.

Responsibilities

• Lead, motivate and manage the Helpdesk, Workflow and Administration Teams.
• Carry out line management responsibilities including performance management, coaching, training, recruitment, induction and development.
• Conduct regular one-to-one meetings, performance reviews and development planning.
• Manage employee attendance, annual leave, sickness and resource planning.
• Promote employee engagement and maintain a positive team culture.
• Act as the primary escalation point for Workflow Coordinators and Helpdesk staff.
• Ensure mandatory and role-specific training requirements are maintained.
• Raise and receipt purchase orders for planned and reactive works.
• Review subcontractor quotations and expenditure to ensure value for money and contractual compliance.
• Manage monthly GRIR reporting and reconciliation.
• Monitor Work in Progress (WIP) and support billing processes.
• Support customer meetings and operational reviews.
• Ensure customer expectations are managed effectively and contractual obligations are met.
• Monitor KPI and SLA performance, identifying trends and improvement opportunities.
• Utilise Power BI, Maximo and business reporting tools to provide performance insight.

Skills

People management

Leadership

Service delivery

Analytical reporting

Tools

Maximo

Power BI

Excel

Job description

Equans is looking for an Office Manager to join our team in Speke - Liverpool on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

The Office Manager is responsible for the leadership and management of all contract administration, workflow management and helpdesk operations across the account. Acting as a central operational support function, the role ensures the efficient delivery of reactive and planned maintenance