Office & Operations Lead - Helpdesk & Workflow

Equans Group; Brampford Speke; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Life Cover 1.5x annual salary

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

Learning opportunities & professional

Corporate social responsibility days

Job summary

Equans is seeking an Office Manager to join our Speke - Liverpool team on a permanent basis. This full-time role (37.5 hours per week) leads contract administration, workflow management, and helpdesk operations to ensure efficient delivery of maintenance and administrative services.

You will manage performance, attend to financial controls, and drive continuous improvement while maintaining strong customer service and contractual compliance across the account.

Qualifications

• Experience leading Helpdesk, Workflow or Administration Teams.
• Strong people management and leadership skills.
• Experience in Facilities Management, Property Services or Maintenance environments.
• Experience managing SLA and KPI driven service delivery.
• Excellent organisational, communication and customer service skills.
• Strong analytical and reporting capability.
• Experience using CAFM systems such as Maximo or similar.
• Strong Microsoft Office skills including Excel and reporting tools.
• Ability to work under pressure and manage multiple priorities.
• Experience of financial administration, purchase orders and invoice processing.

Responsibilities

• Lead, motivate and manage the Helpdesk, Workflow and Administration Teams.
• Line management including performance reviews, coaching and development.
• Conduct regular one-to-one meetings and development planning.
• Manage attendance, annual leave, sickness and resource planning.
• Promote employee engagement and maintain a positive team culture.
• Act as the escalation point for Workflow Coordinators and Helpdesk staff.
• Maintain training requirements across teams.
• Raise and receipt purchase orders for planned and reactive works.
• Review subcontractor quotations for value and compliance.
• Manage monthly GRIR reporting and reconciliation.
• Monitor WIP and support billing processes.
• Support customer meetings and operational reviews.
• Ensure contractual obligations and KPI/SLA performance are met.
• Provide performance insights using Power BI and reporting tools.

Skills

People management

Leadership

Organisational skills

Customer service

Communication

Prioritisation

Tools

Maximo

Power BI

MS Excel

Job description

Equans is seeking an Office Manager to join our Speke - Liverpool team on a permanent basis. This full-time role (37.5 hours per week) leads contract administration, workflow management, and helpdesk operations to ensure efficient delivery of maintenance and administrative services.

You will manage performance, attend to financial controls, and drive continuous improvement while maintaining strong customer service and contractual compliance across the account.