Office Manager & People Operations Lead

AWD online; Lichfield; On-site; GBP 35,000 - 40,000; Full time

Job summary

AWD Online is seeking an experienced Office Manager for a 100% office-based role in Staffordshire. You will lead the administration team, oversee HR activities like recruitment and onboarding, and coordinate facilities across the business.

The role emphasises strong organisation, effective people leadership, and a proactive, solution-focused approach in a friendly, collaborative environment.

Qualifications

• Strong office management and administration background
• Practical HR experience covering recruitment, absence management, appraisals and day‑to‑day people administration
• Previous facilities and office coordination experience
• Experience supervising or managing an administration or support team
• Strong organisational and time‑management skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and work independently
• Proactive, practical and solution‑focused approach
• Friendly, approachable and empathetic manner with the ability to build effective working relationships at all levels while meeting business needs

Responsibilities

• Day-to-Day Office Management: Support the smooth and efficient running of the office
• Internal Systems and Providers: Coordinate day-to-day internal systems and act as the central point of contact for external support providers, including IT and business systems providers
• Facilities Coordination: Coordinate facilities activity and liaise with contractors, suppliers and maintenance providers
• Administration Team Management: Manage and coordinate the administration team to ensure timely and effective support across the business
• Client Care: Promote and lead by example in delivering high standards of client care
• Recruitment and Onboarding: Assist with recruitment and onboarding while supporting relevant regulatory standards and legislative changes
• HR Administration: Support absence management, supervision, appraisals and performance administration, and act as a point of contact for staff queries
• Staff Welfare and Culture: Support staff welfare and help promote a positive, inclusive working environment
• Business Support: Assist senior colleagues with a broad range of projects and administrative tasks

Skills

Office management

HR experience

Facilities coordination

Team management

Organisational skills

Time management

Communication skills

Multitasking

Proactive attitude

Empathy

Job description

AWD Online is seeking an experienced Office Manager for a 100% office-based role in Staffordshire. You will lead the administration team, oversee HR activities like recruitment and onboarding, and coordinate facilities across the business.

The role emphasises strong organisation, effective people leadership, and a proactive, solution-focused approach in a friendly, collaborative environment.