Office Manager

Auto-Guru; Gateshead; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is on the lookout for a skilled Office Manager to streamline operations and support the leadership team. This dynamic role encompasses a variety of responsibilities, from managing daily office functions to maintaining client relationships and providing executive assistance. The ideal candidate is highly organized, detail-oriented, and possesses a proactive approach to problem-solving. With a focus on efficiency and communication, this role offers a unique opportunity to contribute to a growing company at the forefront of automotive data solutions. If you're ready to make a meaningful impact in a friendly environment, this position is for you.

Benefits

25 days holiday + bank holidays

Flexible working options

Key role in a growing company

Exposure to cutting-edge developments

Qualifications

• Experienced in office management, operations or a similar role.
• Highly organised and structured, with excellent attention to detail.
• Tech-savvy: confident using CRMs, digital tools, and ideally finance/project platforms.

Responsibilities

• Ensure smooth daily running of the office, systems, and admin processes.
• Oversee and maintain the CRM system, ensuring accurate client data.
• Provide direct support to the Director including diary management and scheduling.

Skills

Office Management

Client Relationship Management

Project Coordination

HR Support

Finance Management

Problem Solving

Attention to Detail

Tools

CRM Systems

QuickBooks

Jira

Trello

Job description

About Us

We’re a leading automotive data company, helping clients across the vehicle industry and beyond to make smarter decisions with accurate, actionable data. We’re looking for a skilled and versatile Office Manager to keep our operations running smoothly and support the leadership team as we scale.

This role is ideal for someone who thrives on structure, loves organising people and processes, and is confident managing both internal functions and client-facing tasks.

An interest in cars or the automotive sector is a plus, but not essential.

Role Overview

This is a varied and hands-on role that touches nearly every part of the business. Your primary focus will be to ensure the smooth day-to-day operation of the office and internal systems, followed by maintaining excellent relationships and workflows with our clients. You’ll also support the Director with executive-level assistance, provide project coordination support to the wider team, and help manage HR and some finance tasks.

Key Responsibilities

Office & Operations Management

• Ensure smooth daily running of the office, systems, and admin processes
• Act as the go-to person for internal operations and team coordination
• Maintain documentation, IT tools, and workflows that support efficiency
• Monitor company inboxes, general enquiries, and routing of internal tasks
• Support compliance, supplier relationships, subscriptions, and office resources

Client & CRM Management

• Oversee and maintain the CRM system, ensuring accurate client data
• Track client projects, contracts, and key dates for proactive engagement
• Help ensure excellent communication and service delivery throughout the client lifecycle
• Coordinate with the Director and delivery teams to support account management

Executive Assistance (PA/EA Support)

• Provide direct support to the Director including:
• Diary management and scheduling
• Email prioritisation and inbox support
• Travel and meeting coordination
• Assist with preparing reports, documents, and presentations

Project Coordination

• Support the tracking of ongoing projects, milestones, and deadlines
• Coordinate tasks with internal team members and ensure clarity of responsibilities
• Follow up on deliverables and update relevant tools/documentation
• Act as a central communication point for internal project-related matters

Human Resources Support

• Assist with recruitment processes, from advertising to interview coordination
• Manage onboarding processes and maintain staff records
• Track reviews, probation periods, and basic HR compliance (holiday/sick leave, contracts)
• Coordinate team events, reviews, and feedback processes

Finance & Admin Support

• Raise and send invoices to clients
• Track invoice payments and assist with credit control
• Process supplier invoices and expenses
• Payroll & pension contributions

About You

We’re looking for someone who is:

• Experienced in office management, operations or a similar role
• Highly organised and structured, with excellent attention to detail
• Personable, professional, and confident communicating at all levels
• A proactive problem-solver who is not afraid to take initiative
• Tech-savvy: confident using CRMs, digital tools, and ideally finance/project platforms

Desirable but not essential:

• Familiarity or interest in vehicles/automotive data
• Experience with tools like QuickBooks, Jira, Trello or similar
• Background in an SME/scaling business environment

What We Offer

• A key role in a friendly and growing company where your work matters
• Exposure to cutting-edge developments in the automotive data space
• Flexible working (mainly office-based with flexible hybrid options)
• 25 days holiday + bank holidays
• A salary of up to £40k, depending on the candidate and experience