Business Manager

Recruitment Helpline Ltd; Exeter; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Recruitment Helpline Ltd. is seeking an experienced Fenestration Business Manager to lead a small team across sales, orders, production, and support functions in Exeter.

You will translate strategy into actionable plans, monitor performance, and drive improvements while maintaining strong customer commitments. You will work closely with the MD to organise priorities, develop staff, and optimise operations with a clear focus on profitability and service excellence.

Qualifications

• Proven people-management experience with measurable results.
• Strong commercial sense with ability to interpret financial data.
• Excellent organisation and judgement with continuous improvement track record.
• Understanding of sales, customer service and operations.
• Good IT skills and ability to learn technical products.
• Calm, assertive communicator and collaborative team player.

Responsibilities

• Lead and develop the team with clear expectations and reviews.
• Coordinate sales, processing and production priorities.
• Review margins and costs with MD and drive performance improvements.
• Improve enquiry handling, quotations, orders and after-sales service.
• Work with factory/tech managers on capacity, training and stock priorities.
• Simplify admin and strengthen use of business systems.
• Provide hands-on operational support alongside management duties.

Skills

People management

Commercial awareness

Organisation

Sales knowledge

IT skills

Tools

LogiKal

Job description

An excellent opportunity for an experienced Fenestration Business Manager to join a well-established company.

Job Type: Full-Time, Permanent.

Salary: £40,000.00 - £45,000.00 per annum basic with on-target performance-based bonus with an OTE of £50,000.00 - £55,000.00.

Location: Exeter EX2.

About The Role:

The company is looking for a proactive Business Manager who enjoys leading people, making operations run smoothly and turning ideas into practical improvements.

Working closely with the Managing Director, you will utilise the skills and experience of a small team covering sales, order processing, technical support, production, finance, HR & marketing to translate strategy into operational goals and drive them through to success. You will help people work well together, keep customer commitments on track and use performance information to improve the business.

This is a role for a good people manager, who is also organised, level-headed and has a natural drive to continuously improve their environment. There is real scope to influence how we work, develop the team and make improvements that staff and customers can see. If you make your mark, there is genuine scope for the role to develop into a General Manager position.

Key Duties (But Not Limited To):

• Lead and support the team, set clear expectations, hold regular reviews and address issues fairly and promptly.
• Coordinate sales, processing and production priorities, with effective meetings and follow-through on actions.
• Review sales, pricing, margins and costs with the Managing Director and act on opportunities to improve performance.
• Improve enquiry handling, quotation follow-up, order handovers, quality checks and after-sales service.
• Work with our factory and technical managers on capacity, training, systems, purchasing and stock priorities.
• Simplify administration, strengthen shared guidance and help us make better use of business systems.
• Organise effective absence cover and provide hands-on operational support, when necessary, alongside your management responsibilities.

Candidate Requirements

• Proven people-management experience, with examples of motivating staff, setting standards and ensuring goals are achieved.
• Good commercial awareness and confidence interpreting financial and performance information.
• Strong organisation, sound judgement and a record of seeing improvements through.
• An understanding of sales, customer service and operational delivery.
• Good IT skills and the aptitude to learn technical products and systems.
• A calm, approachable but assertive approach, with clear communication and a willingness to work closely with a diverse team of colleagues across the business.

Experience in manufacturing, building products or a similar SME environment would be an advantage - even more so if you have knowledge of aluminium windows and doors, trade customers and/or LogiKal. However, the company welcome applications from capable managers in related sectors who can demonstrate the technical aptitude to learn their products and processes.

Working with Them:

You will work closely with the Managing Director, directly line manage five colleagues with specialist production, technical, processing and sales knowledge and will have dedicated support for HR, finance and marketing.

The role is based at the Exeter site in Sowton Trade City, EX2 with a free car parking space.

The company are well-established, secure and highly regarded business in the sector. They see training and developing their staff as an investment and are happy to put time and money into new ventures that have potential even if there is a risk involved.

They communicate candidly but constructively and value others that do the same.

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need