Office Manager

Blue Arrow Ltd. Glasgow; Coatbridge; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company pension with Nest

Free parking

On-site parking

Casual dress

Additional leave

Job summary

Blue Arrow Ltd. Glasgow is seeking an organised Office Manager to run day-to-day administration for the business and support the director and team. The role covers customer service, supplier coordination and HR administration in a fire and security environment.

You will shape office processes, implement improvements, and ensure compliance with health & safety and quality procedures. A proactive, team-oriented approach is essential.

Qualifications

• Good general education to secondary level.
• Proven experience in an office management, administration or coordination role.
• Excellent organisational and time management skills.
• Confident using MS Office applications (Excel, Word, PowerPoint).
• Strong written and verbal communication skills, with a polite telephone manner.

Responsibilities

• Manage day-to-day office operations, procedures and administration.
• Handle incoming customer calls and enquiries, including alarm call handling and general customer service.
• Handle and resolve customer complaints professionally and promptly.
• Oversee stores and materials administration, ordering and stock control.
• Support the directors with general administrative and organisational tasks.
• Help maintain compliance with health & safety and quality management procedures.
• Oversee project administration and paperwork, from job scheduling through to completion.
• Coordinate with engineers, suppliers and clients to keep jobs on track.
• Manage petty cash and support basic financial administration and invoicing.
• Maintain company systems and records (e.g. CRM, job management software UPTICK).
• Support recruitment, onboarding and general HR administration.

Skills

Office management

MS Office

Communication skills

Time management

Team coordination

Problem-solving

Education

Secondary education

Tools

UPTICK CRM

Job description

Job Description

Office Manager Vacancy

Location - Coatbridge

Monday - Friday 830am - 5pm

Salary 30k - 40k (negotiable for someone with Fire Industry experience)

Full job description

Our client a growing fire detection and security systems installation company. Are looking for an organised, proactive Office Manager to run the day-to-day administration of the business and keep our office, projects and people running smoothly. This is a fantastic opportunity for someone who thrives on structure and problem-solving. Fire and security industry experience is essential for this role and salary can be negotiable due to industry experience.

As Office Manager, you'll be the central point of contact for the office, supporting the director and team with everything from customer service and project paperwork to supplier coordination and general HR administration. You'll help shape how the office runs, so there's real scope to bring your own ideas and improve our systems.

Key Responsibilities:

• Manage day-to-day office operations, procedures and administration
• Handle incoming customer calls and enquiries, including alarm call handling and general customer service
• Handle and resolve customer complaints professionally and promptly
• Oversee stores and materials administration, ordering and stock control
• Support the directors with general administrative and organisational tasks
• Help maintain compliance with health & safety and quality management procedures
• Oversee project administration and paperwork, from job scheduling through to completion
• Coordinate with engineers, suppliers and clients to keep jobs on track
• Manage petty cash and support basic financial administration and invoicing
• Maintain company systems and records (e.g. CRM, job management software UPTICK)
• Support recruitment, onboarding and general HR administration

About You:

• Good general education to secondary level
• Proven experience in an office management, administration or coordination role
• Excellent organisational and time management skills
• Confident using MS Office applications (Excel, Word, PowerPoint)
• Strong written and verbal communication skills, with a polite telephone manner
• Ability to work under pressure and use your own initiative
• Comfortable working as part of a small, close-knit team
• Trustworthy, reliable, with good time-keeping and attendance
• Willing to work flexibly and support the wider team when needed
• Full UK driving licence
• Willingness to undergo security screening to industry standards

What We Offer:

• Competitive salary, dependent on experience
• 20 days + 8 Scottish public bank holidays & 2 weeks off at Christmas.
• Company pensions scheme with Nest.
• Full training and support to build your knowledge of the fire and security industry
• A friendly, supportive team environment with genuine scope to grow in the role

Pay: 35,000.00-40,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Free parking
• On-site parking
• Fully onsite

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.