Office Manager

LWC Drinks; Aylesbury; On-site; GBP 25,000 - 40,000; Full time

Job summary

LWC Drinks is seeking an Office Manager to oversee administrative functions within the depot. The role includes managing staff, ensuring efficient office operations, and delivering excellent customer service. Candidates should have strong organizational and communication skills, alongside proficiency in Microsoft Excel and relevant systems.

Qualifications

• Excellent customer service skills.
• Full use of Microsoft Excel for spreadsheets.
• Good management and communication skills.

Responsibilities

• Supervise office administrative activities for efficient running.
• Manage staff recruitment, training, and workload.
• Handle customer service queries effectively.

Skills

Customer service

Teamwork

Management

Communication

Organisational skills

Tools

Microsoft Excel

Trinity

Cyberquery

Job description

Job Title: Office Manager
Reports to: Depot Manager
Depot: Aylesbury

Overview
To organise and supervise all of the administrative activities that facilitate the smooth running of the Depot. Responsible for the line management of the staff within the office including telesales, credit control, cash control and depot accounts.

Main Duties
• Checking answerphone messages and emails for the depot and answering any relevant queries.
• Managing filing systems.
• Developing and implementing new administrative systems. Ensuring the office as a whole runs as efficiently and effectively as possible.
• Recording office expenditures and managing the budget.
• Responsible for running monthly margin reports, gross margins on Cyberquery, gross margins on Trinity, retro credit report, ullage write-offs, add-backs, and aged debt report. Also reports on loans, fridges and essential retros, free stock, and managing LWC Support.
• Responsible for crediting retro within the depot, running 5 weekly and printing monthly/weekly margin reports
• To clear any outstanding and pending issues.
• Responsible for customer services within the depot, ensuring all queries are dealt with correctly and responsible for the overall customer care of the depot.
• Responding to customer enquiries and complaints.
• Organising the office layout and maintaining supplies of stationery and equipment.
• Maintaining the condition of the office and arranging for necessary repairs.
• Overseeing the recruitment of new staff, including interviews, training and inductions.
• Responsible for delegating all administration duties to the relevant office staff, sorting out the post, confirmations, filing, processing orders etc.
• Ensuring adequate staff levels to cover for absences and peaks in workload.
• Delegating work to staff and managing their workload and output.
• Promoting staff development, training and disciplinary matters.
• Administration of holiday requests and absence monitoring.

Knowledge and Experience:
• Excellent customer service skills.
• Use of Microsoft Excel for spreadsheets and records.
• Full use of the ‘Trinity’ system, quote system and Cyberquery.
• Good teamwork skills, with office staff as well as drivers and warehousing staff.
• Good management and communication skills.

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 16 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.