Office & Guest Services Supervisor

ukme; England; On-site; GBP 26,000 - 38,000; Full time

Job summary

ukme is seeking an Office Supervisor to lead and train the Guest Services Team, including receptionists, personal shoppers and events staff, ensuring SOPs and company conduct are followed. You will manage timesheets, rotas, H&S compliance, office administration, and coordination with accounts for petty cash and purchases.

You will also oversee property rentals, client satisfaction, and liaison with security, IT, and other departments to ensure smooth operations and year-round service for clients.

Qualifications

• Strong Health and Safety awareness.
• Advanced administrative or secretarial training.
• Experience managing petty cash floats and procurement.
• Experience in administration, particularly in corporate facilities or private property environments.
• Experience in creating purchase orders and securing payment authorisation.
• Proficiency in MS Office (Word, Excel, Outlook) and internet use.

Responsibilities

• Train and supervise all Guest Services Team seasonal staff, including receptionists and office assistants, Personal Shoppers, Childrens entertainment co-ordinators, accounts and events team ensuring they are familiar with SOPs and Code of Conduct.
• Check and approve team timesheets weekly, ensuring correct hours, leave and sickness are logged.
• Organise and maintain staff rotas for 24/7 office coverage during high season.
• Manage the office environment, including H&S compliance and accident form completion.
• Oversee petty cash management with receipts sent to accounts for reconciliation.
• Locate short-term property rentals and ensure client satisfaction with accommodations and service.

Skills

Health and Safety awareness

Administrative training

Petty cash & procurement

Corporate facilities admin

Purchase orders & payments

MS Office suite

Tools

MS Office

Word

Excel

Outlook

Internet use

Job description

ukme is seeking an Office Supervisor to lead and train the Guest Services Team, including receptionists, personal shoppers and events staff, ensuring SOPs and company conduct are followed. You will manage timesheets, rotas, H&S compliance, office administration, and coordination with accounts for petty cash and purchases.

You will also oversee property rentals, client satisfaction, and liaison with security, IT, and other departments to ensure smooth operations and year-round service for clients.