Guest Services & Estate Operations Lead

Ukma (Af) Ltd; England; Presencial; GBP 28.000 - 38.000; Jornada completa

Descripción de la vacante

Ukma (Af) Ltd in the United Kingdom seeks a capable Guest Services Operations Coordinator to train, supervise and coordinate seasonal staff across reception, Personal Shoppers, events, and office teams, ensuring SOPs and Code of Conduct are followed and client culture is respected.

You will handle timesheet approvals, rota planning, office safety, petty cash, property management, and client services, coordinating with medical, security, IT and accounts teams to deliver year-round service.

Formación

• Experience in high-volume administrative environments.
• Ability to manage petty cash and purchase approvals.
• Strong knowledge of health and safety practices.
• Experience in corporate facilities or private property administration.
• Proficient MS Office and internet use.

Responsabilidades

• Train and supervise seasonal Guest Services staff across reception, personal shoppers, and events teams.
• Ensure staff adhere to SOPs, Code of Conduct and client culture.
• Check and approve timesheets weekly, logging hours, leave and sickness.
• Organise and maintain staff rotas for 24/7 office coverage in high season.
• Oversee office environment, H&S compliance, and accident form completion.
• Manage petty cash and send receipts to accounts for reconciliation.
• Locate short-term property rentals and ensure client satisfaction.
• Manage rental properties and communicate issues to agents/landlords.
• Coordinate entertainment, events and day trips for clients.
• Assist with party planning and on-the-day setup.
• Arrange contractors (e.g., swimming/sports instructors).
• Liaise with Medical Department for appointments and client schedules.
• Report maintenance or housekeeping issues to relevant departments.
• Organise flower arrangements for the house or client gifts.
• Inform Security and Operations Logistics of client movements.
• Maintain up-to-date staff and creditor contacts.
• Handle private purchases and coordinate IT for mobile phones.
• Maintain inventory of client mobile phones held at the office.
• Oversee packaging/shipping of items to Dubai with proper documentation.
• Any other tasks as requested by management.

Conocimientos

Health & Safety

Advanced admin training

Petty cash management

Office administration

MS Office suite

Educación

Advanced administrative or secretarial training

Herramientas

MS Office

Procurement software

Inventory tracking

Descripción del empleo

Ukma (Af) Ltd in the United Kingdom seeks a capable Guest Services Operations Coordinator to train, supervise and coordinate seasonal staff across reception, Personal Shoppers, events, and office teams, ensuring SOPs and Code of Conduct are followed and client culture is respected.

You will handle timesheet approvals, rota planning, office safety, petty cash, property management, and client services, coordinating with medical, security, IT and accounts teams to deliver year-round service.