Office - Events Sales Co-Ordinator

WMSP; Bewdley; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

WMSP Annual Pass

Retail discounts 20%

Food & Beverage discount 50%

VIP Experiences discount 35%

Food & Beverage discount 35%

Safari Lodge stays 10%

Online doctor access 24h

Counselling access

Online discount portal

Job summary

West Midlands Safari Park is seeking an Event Sales Co-ordinator to manage enquiries, support sales processes and ensure excellent customer service for a range of events at Spring Grove House, Tree Tops Pavilion and The Cellarz.

You will work with the Venues and Marketing teams, bring energy to the role, and maintain a strong focus on HSE while coordinating bookings, quotations and payments in a fast-paced, customer-facing environment.

Qualifications

• 3 years’ experience in a similar role.
• Previous experience in the hospitality or events industry is a plus.
• Strong organizational and time management skills.
• Excellent communication skills, both verbal and written.
• Proficiency in using booking systems and Microsoft Office Suite.
• Ability to work independently and collaboratively within a team.
• Experience in sales administration or a similar role is preferred.
• Strong customer service orientation and problem-solving skills.
• Ability to work under own initiative in a fast-paced customer-facing environment.

Responsibilities

• Respond to and manage all incoming enquiries related to venue bookings.
• Conduct follow-ups on enquiries to ensure customer satisfaction and facilitate sales.
• Raise or revise quotations based on client needs for various event types.
• Utilize our booking system to update critical business information accurately.
• Follow all internal processes for billing and payments to ensure timely and accurate transactions.
• Plan and host venue appointments, showcasing our facilities and services to potential clients.
• Build and maintain strong relationships with suppliers to ensure all third-party requirements are met.
• Collaborate with the marketing department on promotions and advertising campaigns to attract new clients.
• Assist with the running of events to ensure everything operates smoothly.

Skills

3+ years experience

Customer service

Booking systems

MS Office

Sales administration

Tools

Booking system

Microsoft Office

Job description

Hours: 40 hours per week

Shift Pattern: Working any 5 days from 7 to accommodate the needs of the business. Start and finish times will vary to reflect operational hours during peak periods.

Work pattern: This is a 365-day operation therefore there will be the need to work weekends, evenings and bank holidays in accordance with business needs

Duration: Permanent/Full time

The Role

West Midlands Safari Park is currently sourcing candidates for the role of Event Sales Co-ordinator.

The successful candidate will be responsible for managing inquiries, supporting sales processes, and ensuring excellent customer service for a variety of events, including corporate functions, weddings, parties, fun days, and public events.

The ideal candidate will bring an infectious energy to the Venues team and work in alignment with the Venues and Marketing teams to deliver successful events across our three venue locations, Spring Grove House, Tree Tops Pavilion and The Cellarz.

Above all, we’re looking for someone with a key interest and focus on all things HSE, who is self-motivated to achieve success and drive positive and proactive change through diligence and being able and willing to think ahead.

Key responsibilities

• Respond to and manage all incoming enquiries related to venue bookings.
• Conduct follow-ups on enquiries to ensure customer satisfaction and facilitate sales.
• Raise or revise quotations based on client needs for various event types, including corporate events, weddings, parties, fun days, and public events.
• Utilize our booking system to update critical business information accurately.
• Follow all internal processes for billing and payments to ensure timely and accurate transactions.
• Plan and host venue appointments, showcasing our facilities and services to potential clients.
• Build and maintain strong relationships with suppliers to ensure all third-party requirements are met.
• Collaborate with the marketing department on promotions and advertising campaigns to attract new clients.
• Assist with the running of events to ensure everything operates smoothly.

About you

To be considered for interview your experience and skills set should demonstrate:

• 3 years’ experience in a similar role
• Previous experience in the hospitality or events industry is a plus.
• Strong organizational and time management skills.
• Excellent communication skills, both verbal and written.
• Proficiency in using booking systems and Microsoft Office Suite.
• Ability to work independently and collaboratively within a team.
• Experience in sales administration or a similar role is preferred.
• Strong customer service orientation and problem-solving skills.
• The ability to work under your own initiative is key with the adaptability for change in a fast-paced customer facing environment.

The ideal candidate will be able to demonstrate they are/have:

• A team player willing to assist as required.
• Able to communicate positively and effectively.
• Structured, focused, thorough, approach with a high level of attention to detail.
• A positive 'can-do' attitude and be used to multi-tasking, balancing deadlines and workloads.
• Effective time management and IT skills

Benefits

As well as benefiting from working in a unique and beautiful setting, you’ll also receive a range of additional perks to employment including:

• WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park also Water World Stoke On Trent
• 20% Discount in our retail Shops.
• 50% of Food & Beverage while on shift (Individual)
• 35% of VIP Experiences. Discounts do not apply to guided Minibus Tours.
• 35% off at selected Food & Beverage Purchases whilst visiting the park.
• 10% off stays in Safari Lodges
• 24 Hour access to an online doctor and access to online prescriptions.
• Counselling access.
• Online retailer discount portal.

What we are

West Midlands Safari Park is an award-winning visitor attraction, located in Worcestershire in the heart of England. It is home to some of the world’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods, as well beautiful walking trails, allowing guests to experience up close encounters with hundreds of amazing animals. Guests can also choose from a wide range of catering and retail outlets, as well as enjoying a large amusement area with over 25 rides and attractions providing the ideal venue for family days out.

What we do

Our mission is to bring people together to create unique wildlife experiences that exhilarate, educate and leave memories to last a lifetime.

Our 200-acre site allows us to do just that, whether you’re a day guest, wedding guest or overnight guest! We create experiences unlike no other, attracting visitors from across the Midlands and beyond.

Our brand and our team members live by our core values. We’re passionate and work with a sense of togetherness, always striving to be progressive, with preservation at the heart of everything we do, all while creating unforgettable experiences.

Through these principles we aspire to achieve our vision: to be the number one UK wildlife attraction through the creation of immersive animal habitats and unique visitor experiences.

In 2021, the Park introduced Safari Lodges – luxury accommodation allowing guests to stay overnight for the first time. Guests can wake up to incredible sights of elephants, giraffes, rhinos, hippos and red pandas, or sleep just a ‘whisker’ away from lions, white lions, tigers and cheetahs.

In addition, the Park is home to three incredible venues – Spring Grove House, Treetops Pavillion and Cellarz, which play host to weddings, corporate events and social celebrations.