Theme Park Supervisor

WMSP; Bewdley; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

WMSP Annual Pass

35% Discount in retail/catering

24 Hour online doctor access

Counselling access

Free onsite parking

Job summary

West Midlands Safari Park, Worcestershire, invites applications for a Theme Park Supervisor. You will supervise a diverse team to deliver memorable guest experiences while upholding ride safety standards and operational controls.

Role involves monitoring rides, addressing guest concerns, and supporting recruitment, training and performance reviews. Must be available for weekends, bank holidays and evenings, with a passion for customer satisfaction.

Qualifications

• Previous supervisory experience in a fast-paced customer environment.
• Experience in recruitment, training and performance monitoring.
• Strong communication skills and ability to direct others calmly.
• Proven ability to prioritise workload and deliver high standards of service.

Responsibilities

• Supervise a team to deliver engaging guest experiences and maintain ride safety standards.
• Monitor ride operations and guest interactions, resolving issues promptly and effectively.
• Support recruitment, onboarding and performance reviews for team members.

Skills

Supervisory experience

Recruitment

Training

Performance monitoring

Communication

Team leadership

Job description

Theme Park - Supervisor

Hours: Up to 37.5, dependent on the needs of the business

Work pattern: Including weekends, bank holidays and evenings

Duration : Permanent Zero hour Contract

West Midlands Safari Park are currently recruiting for the position of Theme Park Supervisor.

This exciting role offers a fantastic opportunity to experience supervising the work of others in a unique customer environment. As a member of the supervisor team, you will support a team of diverse individuals to consistently deliver an engaging and memorable guest experience, whilst maintaining crucial ride safety requirements.

The role will be tasked with frequently monitoring ride operations and guest interactions, ensuring any identified concerns are appropriately and efficiently resolved.

About you

You will have previous supervisory experience in a fast-paced customer environment, supporting activities such as recruitment, training and performance monitoring. You will be a confident communicator, demonstrating your ability to independently prioritise your own workload, whilst directing others in a calm and supportive manner.

The role requires someone with a passion for people, who is driven to achieving and maintaining high standards of customer satisfaction.

You will need to be flexible in your approach to work outside of standard business hours, including weekends, bank holidays and evenings.

Due to the need to operate machinery, we can only consider applicants over the age of 18.

As well as benefiting from working with a unique and beautiful species, you’ll also receive a range of additional perks to employment including:

• WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park.


• 35% Discount in our retail and catering outlets and off park special events.


• 24 Hour access to an online doctor and access to online prescriptions.


• Counselling access.


• Free onsite parking.

What we are

West Midlands Safari Park is an award-winning visitor attraction, located in Worcestershire in the heart of England. It is home to some of the world’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods, as well beautiful walking trails, allowing guests to experience up close encounters with hundreds of exotic animals. Guests can also choose from a wide range of catering and retail outlets, as well as enjoying a large amusement area with over 25 rides and attractions providing the ideal venue for family days out.

In 2021, the Park introduced Safari Lodges – luxury accommodation allowing guests to stay overnight for the first time. Guests can wake up to incredible sights of elephants, giraffe, rhino and red panda, or sleep just a ‘whisker’ away from lions, tigers and cheetahs.

In addition, the park is home to three incredible venues – Spring Grove House, Treetops Pavillion and Cellarz, which play host to weddings, corporate events and social celebrations.

What we do

Our mission is to bring people together to create unique wildlife experiences that exhilarate, educate and leave memories to last a lifetime.

Our 200-acre site allows us to do just that, whether you’re a day guest, wedding guest or overnight guest! We create experiences unlike no other, attracting visitors from across the Midlands and beyond.

Our brand and our team members live by our core values. We’re passionate and work with a sense of togetherness, always striving to be progressive, with preservation at the heart of everything we do, all while creating unforgettable experiences.

Through these principles we aspire to achieve our vision: to be the number one UK wildlife attraction through the creation of immersive animal habitats and unique visitor experiences.