Office Coordinator - Sales

Chase Buchanan Group; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee assistance programme

Health cash plan

Birthday leave

Job summary

Chestertons in London is seeking an Office Coordinator - Sales for a fixed term maternity cover in South Kensington. You will work office-based hours Monday to Friday, delivering administrative support and helping in client-facing sales activity.

Responsibilities include document management, data entry, scheduling, CRM use, listing updates, customer inquiries, and generating reports for management. The role requires excellent communication, organisation and a proactive, compliant approach.

Qualifications

• Experience in property lettings or real estate administration.
• Strong data entry and document management skills.
• Ability to coordinate client appointments and office calendar.
• Excellent communication and customer service.

Responsibilities

• Handle documentation for property listings and pre-offer information.
• Update databases with client and transaction details.
• Coordinate client appointments and property viewings.
• Manage emails, calls, and mail with timely responses.
• Greet clients and resolve inquiries professionally.
• Assist in updating property listings online and in-office.
• Support marketing materials and local events.
• Prepare sales reports for management.
• Keep the office organized with supplies and liaison between teams.
• Use CRM to track interactions and data.

Skills

Customer service

Data entry

Scheduling

CRM systems

Office administration

Communication

Problem solving

Documentation management

Reporting

Tools

CRM software

Microsoft Office

Listing software

Job description

Job Advert

OfficeCoordinator - Sales

Location: South Kensington

Fixed Term Contract: Maternity Cover

Hours: Office based Monday to Friday 8:30 am - 6:00 pm

Salary: £26,000 + commission (OTE £27,300)

Are you a dynamic individual with a flair for exceptional customer service? Do you excel in fast-paced environments and enjoy managing various tasks? If you're eager to make an impact in the thriving world of property lettings, we want to hear from you!

Overview of Key Duties:

Administrative Support

• Document Management:Handle documentation related to property sales, including listings and pre offer information.
• Data Entry:Update and maintain databases with property details, client information, and transaction records.
• Scheduling:Coordinate client appointments, property viewings, and manage the office calendar.
• Correspondence:Manage communications, including emails, phone calls, and mail, ensuring timely responses.

Customer Service

• Client Interaction:Greet clients, address inquiries, and provide detailed information about properties and services.
• Problem Resolution:Resolve client issues or complaints promptly and professionally, maintaining high satisfaction levels.

Sales Support

• Property Listings:Assist in preparing and updating property listings, ensuring accuracy both online and in-office.
• Promotional Activities:Support marketing efforts, including preparing promotional materials and organizing local events.
• Reporting:Generate and distribute sales performance reports to the management team.

Operational Tasks

• Office Management:Keep the office organized, stocked with supplies, and ensure a professional environment.
• Coordination:Serve as a liaison between the sales team and other departments, fostering effective communication and collaboration.
• Compliance:Ensure all transactions and activities adhere to relevant regulations and company policies.

Technology and Tools

• CRM Systems:Utilize CRM systems to track client interactions and manage data efficiently.
• Software Proficiency:Use office software (e.g., Microsoft Office Suite) and industry-specific tools effectively.

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference: Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.