Senior Office Coordinator - Lettings

Campions Group; Greater London; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Employee assistance programme

Holiday allowance + public holidays

Eye care vouchers

Job summary

Campions Lettings & Management is seeking an experienced Office Coordinator to support the smooth running of our lettings operations from a Canary Wharf office. You will act as a key support for branch teams, driving compliant administration and excellent customer service.

You will coach colleagues, manage CRM and processes, and help implement new systems while maintaining strong stakeholder relations across offices. This role is based in London with clear career development opportunities.

Qualifications

• Experience in sales or lettings administration.
• Experience coaching or mentoring colleagues.
• Excellent organisational skills and attention to detail.
• Strong compliance knowledge and administrative best practice.

Responsibilities

• Ensure administrative processes are applied consistently across offices.
• Promote documentation, CRM management and customer service excellence.
• Support teams to maintain high operational and service standards.
• Assist with new systems, processes and regulatory updates.
• Coach and mentor Office Coordinators and Senior Coordinators.
• Share knowledge and practical solutions for operational challenges.
• Maintain in-depth knowledge of property portfolios across offices.

Skills

Operational knowledge

Coaching & mentoring

Organisational skills

Compliance

Cross-team collaboration

Communication

Education

ARLA Propertymark (preferred)

Tools

CRM software

Property management systems

Job description

Office Coordinator / Senior / Associate (Lettings)

Location: Office-Based in Canary Wharf

Department: Lettings

Reports To: Branch Manager / Regional Office Coordinator

Salary: £27,000 - 31,000 DOE

About The Role

We are looking for an experienced and highly organised Office Coordinator to support the smooth running of our Lettings operations across our busy office.. This is an excellent opportunity for someone with strong property administration experience who enjoys coaching and supporting colleagues, improving processes, and ensuring consistently high operational standards. You will act as a key point of support for branch teams, helping to maintain compliance, efficiency, and exceptional customer service.

Key Responsibilities

Operational Excellence & Consistency

• Ensure administrative processes and procedures are applied consistently across supported offices.
• Promote best practice in documentation, CRM management, and customer service delivery.
• Support the team in maintaining high operational, compliance, and service standards.
• Assist with the implementation of new systems, processes, and regulatory updates.

Coaching & Team Support

• Coach and mentor Office Coordinators and Senior Coordinators, helping to develop their skills, confidence, and performance.
• Share knowledge, guidance, and practical solutions to operational challenges.
• Provide additional support during busy periods or when operational issues arise.

Property Administration

• Maintain an in-depth knowledge of property portfolios across supported offices, including:
  • Access arrangements
  • Key locations
  • Occupancy status
  • Special property requirements
• Ensure accurate information is maintained to support viewings, marketing activities, compliance requirements, and customer service.

Stakeholder Collaboration

• Act as a key link between branch offices and regional or head office teams.
• Support effective communication, reporting, and feedback across departments.
• Build strong working relationships with colleagues at all levels.

What We're Looking For

Essential Skills & Experience

• Strong operational knowledge of sales and/or lettings administration.
• Previous experience supporting, coaching, or mentoring colleagues.
• Excellent organisational skills and attention to detail.
• Strong understanding of compliance and administrative best practice.
• Ability to work confidently across multiple teams or locations.
• Excellent communication and problem-solving skills.

Desirable

• ARLA Propertymark qualification or willingness to work towards achieving it.

Success in This Role

You Will Help Drive

• Consistent processes and documentation across supported offices.
• Improved capability and performance of office coordination teams.
• Reduced operational errors and compliance risks.
• Positive feedback from branch leadership and colleagues.
• Contribution towards overall office and departmental financial performance.

Behaviours & Values

We're Looking For Someone Who Is

• A natural coach and mentor
• Collaborative and supportive
• Solutions-focused and proactive
• Committed to high standards and continuous improvement
• Aligned with our company values and culture

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.