Office Coordinator

Rapport; Greater London; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Travel discounts

Pension scheme

Wellness programs

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services is seeking a highly professional Receptionist to join our team for a prestigious client in the United Kingdom. You will be the first point of contact, delivering a warm welcome, ensuring security, and maintaining an efficient and courteous reception experience.

The role is full-time, 40 hours per week, Monday to Friday, with a shift rota between 8 AM and 5 PM. Salary is £34,000 per annum, with benefits and development opportunities.

Qualifications

• Excellent communication and customer service.
• Warm and professional demeanor.
• Ability to manage calls and emails effectively.
• Strong front-of-house presence and guest interaction.

Responsibilities

• Stand to greet all guests with a warm welcome and eye contact.
• Escort guests as needed and coordinate transitions between teams.
• Provide updates to visitors waiting for verification every five minutes.
• Proactively handle enquiries in person, by phone or email in a timely, professional manner.
• Maintain awareness of building facilities to guide guests appropriately.
• Take ownership of the reception area and report issues promptly.

Job description

Job Introduction

We are seeking a highly professional and personable Receptionist to join one Rapport's prestigious clients. As the first point of contact, you will play a key role in creating a welcoming, efficient, and secure environment for all visitors, employees, and contractors.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota basis between 8 AM and 5 PM)

Salary: £34,000 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Stand to greet all guests/ visitors, ensure eye contact is made and provide a warm welcome.
• Escort guests where required, ensuring smooth transitions between team members at each stage of their journey.
• Aim to provide an update to any visitors waiting for verification in reception every five minutes.
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
• Take full ownership of the entire reception area ensuring the highest possible standards at all times and that all issues are reported immediately.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• I am an up-beat individual with integrity and a can-do attitude.
• I am passionate about delivering great service and take responsibility for my contribution to the team.
• I have a natural warmth and energetic, engaging personality.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.

We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.