Dedicated Cover

Chartwells Independent; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Travel discounts

Life insurance and cash rewards

Contributory pension scheme

Wellbeing programs

Employee assistance program

Digital GP services

Learning and development opportunities

WOW Awards

One paid day off annually

Job summary

Rapport Guest Services is seeking a Dedicated Cover to join our team at our client's offices near Fenchurch Street in London. You will support guest services reception, events and reservations, ensuring seamless experiences for visitors and employees.

This is a full-time, permanent role offering 40 hours per week on a shift rota between 7 AM and 7 PM, with flexibility as per business needs. Salary is £32,500 plus pension, wellbeing programmes, and employee benefits.

Qualifications

• Experience in events, reception, or reservations.
• Highly organised and detail oriented.
• Strong communication skills at all levels.
• Proactive and able to work independently.
• Excellent time management.
• Proficient in Microsoft Office and administrative tasks.

Responsibilities

• Provide guest services support across reception, events, and reservations, ensuring high service standards.
• Assist with office operations, covering different locations as needed and identifying areas for improvement.
• Support team management, including recruitment, onboarding, training, rotas, and performance monitoring.
• Oversee event logistics, managing bookings, guest registrations, catering, and on-the-day coordination.
• Maintain accurate records for training, health & safety, HR processes, and compliance.
• Build strong relationships with internal teams and service providers to ensure smooth operations.
• Handle administrative tasks, including inbox management, reporting, and project support.

Skills

Reception experience

Event coordination

Reservations

Guest services

Communication skills

Tools

Microsoft Office

Job description

We are looking for a Dedicated Cover to join our Rapport team, based in our client's offices near Fenchurch Street. Our client is a Fortune Global 500 company, where excellence and creativity are the norm every single day. In this role, you will support guest services reception, events, and reservations, ensuring seamless experiences for all visitors and employees.

Type of Contract:Full-time, Permanent

Hours: 40 per week (Monday-Friday; on shift rota basis between 7 AM and 7 PM, with flexibility as per business needs)

Salary:£32,500

Travel:Primarily based in London, with coverage at other locations as per business needs. Travel, accommodation, and dinner are provided if required to work outside the main site.

What will you get?

• Financial Freedom:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future:Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally:Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Provide guest services support across reception, events, and reservations, ensuring high service standards.
• Assist with office operations, covering different locations as needed and identifying areas for improvement.
• Support team management, including recruitment, onboarding, training, rotas, and performance monitoring.
• Oversee event logistics, managing bookings, guest registrations, catering, and on-the-day coordination.
• Maintain accurate records for training, health & safety, HR processes, and compliance.
• Build strong relationships with internal teams and service providers to ensure smooth operations.
• Handle administrative tasks, including inbox management, reporting, and project support.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• Have experience in events, reception, or reservations (preferred).
• Be highly organised and detail oriented.
• Have strong communication skills at all levels.
• Be proactive and able to work independently.
• Have excellent time management skills.
• Be proficient in Microsoft Office and administrative tasks.
• Show adaptability in a fast-paced environment.
• Thrive in a team-oriented setting.
• Be committed to delivering exceptional service every day.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.