Office-Based Resident Support Advisor | Property Management

TPG Ltd; Hemel Hempstead; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Bank holidays

Perkbox

Employee Assistance

Cycle to Work

Referral Programme

Star of the Month

Staff events

Career growth

Job summary

Trinity Estates in Hemel Hempstead is hiring a Customer Support Advisor to join our busy head office. You’ll handle inbound calls and emails from residents and clients, delivering friendly, accurate service across our residential portfolio.

You’ll work with the Property Management Team to resolve queries, prioritise tasks and keep written communications clear and professional. The role is office-based, Monday to Friday, with opportunities for growth.

Qualifications

• Clear, confident communication skills (written and verbal).
• Exemplary telephone manner; able to handle challenging calls calmly.
• Strong written English and attention to detail.

Responsibilities

• Handle inbound telephone and email enquiries from residents, clients and internal teams.
• Respond to all communications in a polite, timely and professional manner.
• Assess and action issues arising on regional property portfolios.
• Present clear and logical responses when managing difficult calls.
• Ensure all written correspondence is concise, accurate and professionally presented.
• Collaborate with Property Managers and stakeholders to resolve queries efficiently.

Skills

Clear communication

Telephone manner

Time management

Willingness to learn

Tools

IT systems

Online platforms

Job description

Trinity Estates in Hemel Hempstead is hiring a Customer Support Advisor to join our busy head office. You’ll handle inbound calls and emails from residents and clients, delivering friendly, accurate service across our residential portfolio.

You’ll work with the Property Management Team to resolve queries, prioritise tasks and keep written communications clear and professional. The role is office-based, Monday to Friday, with opportunities for growth.