Resales Administrator

Premier Estates Limited; Hemel Hempstead; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Vitality private healthcare

Free eye tests

Cycle to Work scheme

Fully funded training and professional

Employee referral scheme

Job summary

Trinity Estates is seeking a Resales Administrator to support leasehold sales and purchases across managed developments. You will prepare information packs, respond to pre‑sale enquiries and coordinate information from internal teams and solicitors.

Working from Hemel Hempstead, you’ll build accurate case records and keep customers informed to minimise delays. The role starts office-based with six months of hands‑on training, then moves to a hybrid pattern with two days in the office.

Qualifications

• Experience in property management, conveyancing admin or estate agency support.
• Familiar with leasehold sales processes and related documents.
• Experience with case management systems and common office software.

Responsibilities

• Issuing information packs and responding to pre‑sale enquiries.
• Processing assignments, consents and deeds; updating owner records.
• Raising invoices, apportionments and reconciling fees at completion.
• Managing a shared inbox and tracking cases to SLA.
• Coordinating with solicitors, agents and residents for status updates.
• Maintaining auditable, compliant case files.

Skills

Attention to detail

Organised

Stakeholder communication

Case management

CRM usage

Outlook & Excel

Tools

CRM systems

Outlook

Excel

Job description

RESALES ADMINISTRATOR

Trinity Estates • Competitive • Hybrid - Hemel Hempstead (12 month fixed term contract)

ROLE OVERVIEW

You will play a pivotal role in keeping leasehold sales and purchases moving smoothly, acting as the go-to contact for sellers, buyers, estate agents and solicitors. You’ll prepare and issue information packs, answer pre-sale enquiries, process assignments and ensure our records and finances are updated accurately at completion. Your work will reduce delays, keep residents informed and safeguard compliance for every transaction across our managed developments.

To set you up for success, you will be office-based in Hemel Hempstead for your first six months for hands‑on training, coaching and close team support. After that, you’ll move to a hybrid pattern with two days per week in the office. As part of the Odevo Group, you’ll benefit from established systems, clear processes and a supportive team culture that values accuracy, ownership and great service.

ROLE EXPECTATIONS

Most days, you will manage a busy shared inbox, triage and respond to solicitor and agent enquiries, and compile accurate, timely sales information packs. You’ll track cases from instruction to completion, raise and reconcile fees, update core systems and keep stakeholders informed so every sale progresses without unnecessary delay.

WHAT SUCCESS LOOKS LIKE

• Information packs issued accurately and on time, with minimal follow-up required.
• Clear, proactive updates to residents, solicitors and agents that keep cases moving.
• All fees, apportionments and completion statements raised, reconciled and recorded correctly.
• Case files fully documented with an auditable trail that meets company and legal standards.
• Inbox managed efficiently with priorities clear and agreed SLAs consistently met or exceeded.
• Positive feedback from stakeholders and fewer escalations due to your thoroughness and ownership.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Preparing and issuing sales information packs (e.g., LPE1/FME1) and supporting documents.
• Responding to pre‑sale enquiries and coordinating information from internal teams and suppliers.
• Processing assignments, consents and deeds, and updating owner and property records on our systems.
• Calculating apportionments, raising invoices and receipts, and reconciling fees at completion.
• Managing a shared inbox, prioritising tasks and keeping a clear, accurate case pipeline.
• Chasing outstanding information and providing timely status updates to solicitors, agents and residents.

WHO THIS ROLE IS FOR

• You are detail‑focused, organised and comfortable juggling multiple cases to tight timelines.
• You communicate clearly and professionally, adapting your approach for residents, agents and solicitors.
• You enjoy structured processes and take pride in accurate documentation and data integrity.
• You stay calm under pressure, solve problems proactively and follow through to completion.

EXPERIENCE THAT HELPS

• Experience in property management, conveyancing administration or an estate agency support role.
• Familiarity with leasehold sales processes, assignments, service charge apportionments and related documents.
• Working with CRMs or case management systems, plus confident use of Outlook and Excel.
• Experience in a deadline‑driven, customer‑focused office environment with SLAs and shared inboxes.
• Handling sensitive information and maintaining compliance and audit‑ready records.

WHAT WE OFFER

• Competitive salary
• 25 days holiday plus bank holidays
• Vitality private healthcare
• Free eye tests and Cycle to Work scheme
• Fully funded training and professional development, including paid study leave (up to £1,500)
• Employee referral scheme, up to £1,500
• Support for Army Reserve training

ABOUT TRINITY ESTATES

Trinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group.

Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large‑scale residential estates. Trinity Estates combines strong operational structure with a people‑focused approach, delivering a consistent and professional service at scale.

For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation.

As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on your organisational skills, attention to detail, stakeholder communication and ability to manage cases to SLA while maintaining compliance

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.