Property Accounts Specialist – Collections & Inquiries

Premier Estates Limited; Hemel Hempstead; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

24 days annual leave + bank holidays

Cycle to Work scheme

Employee Assistance Programme

Staff social events

Career growth opportunities

Job summary

Trinity Estates is seeking a Customer Account Advisor to support residents and organisations, balancing collections with customer service. You will manage the Sales Ledger, chase arrears, resolve queries and report on aged debt while maintaining strong stakeholder relationships.

You’ll work in a structured reminder cycle, escalating where necessary and liaising with solicitors when appropriate. The role is hybrid in Hemel Hempstead with clear opportunities for growth.

Qualifications

• Experience in credit control, collections or accounts receivable within a high-volume environment.
• Background working with residential customers and/or mixed customer bases is desirable.
• Familiarity with accounting or property management systems and strong Excel skills.
• Exposure to dispute resolution and payment plan negotiation.
• Experience producing aged debt reports and action plans.

Responsibilities

• Manage the full lifecycle of the Sales Ledger, keeping accounts accurate and payments on track.
• Engage customers by phone and email to progress payments and resolve queries.
• Run structured reminder cycles, monitor aged debt and escalate where needed.
• Collaborate with internal teams and external partners to resolve disputes and enable payment.
• Maintain accurate records, notes and documentation for every account.

Skills

Credit control

Collections

Accounts receivable

Excel skills

Phone and email comms

Attention to detail

Tools

Accounting software

Property management systems

Job description

Trinity Estates is seeking a Customer Account Advisor to support residents and organisations, balancing collections with customer service. You will manage the Sales Ledger, chase arrears, resolve queries and report on aged debt while maintaining strong stakeholder relationships.

You’ll work in a structured reminder cycle, escalating where necessary and liaising with solicitors when appropriate. The role is hybrid in Hemel Hempstead with clear opportunities for growth.