Office-Based Customer Support & Sales Admin Specialist

ICE; Eling; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Private healthcare

21 days annual leave plus bank hols

Enhanced workplace pension scheme

Life assurance 2x annual salary

Bonus after service milestones

Holiday buy back scheme

ICE Cube discount portal

Job summary

ICE - Industrial Cleaning Equipment, the UK's largest independent cleaning equipment provider, seeks a Customer Support Administrator in Totton. This permanent role (40 hours/week) is office-based, Monday–Friday, in our Sales Administration Team.

You will be the main contact for customer sales queries, manage orders from inception to dispatch, and support the sales team to meet delivery timelines with strong relationship-building across internal teams.

Qualifications

• Education to GCSE level or equivalent (Maths and English Grade C or above).
• Proficiency in IT and competent use of Microsoft Office Applications.
• Strong communication skills with excellent telephone and email manner.
• Previous experience in a similar role/environment desirable.

Responsibilities

• Act as the main point of contact for all customer sales-related enquiries via telephone and email, providing prompt and professional assistance
• Record sales leads and relevant information in the Customer Relationship Management database to facilitate effective follow-up and tracking
• Process customer orders from inception to dispatch and successful delivery within established timelines, ensuring customer expectations are met
• Collaborate with internal colleagues across various hubs to coordinate order fulfilment and delivery, maintaining alignment with customer expectations

Skills

Communication skills

IT proficiency

MS Office

Customer service

Education

GCSE Maths & English C or above

Tools

CRM database

Job description

ICE - Industrial Cleaning Equipment, the UK's largest independent cleaning equipment provider, seeks a Customer Support Administrator in Totton. This permanent role (40 hours/week) is office-based, Monday–Friday, in our Sales Administration Team.

You will be the main contact for customer sales queries, manage orders from inception to dispatch, and support the sales team to meet delivery timelines with strong relationship-building across internal teams.