Office-Based Customer Success Team Lead — Elevate Service

Sunbelt Rentals Careers; Warrington; On-site; GBP 40,000 - 55,000; Full time

Job summary

A prominent equipment rental company is looking for a Customer Success Team Leader in Warrington to oversee a team dedicated to enhancing customer interactions. Key responsibilities include leading the team, ensuring performance metrics are met, and acting as the escalation point for service issues. Ideal candidates will have experience in customer service leadership and strong analytical skills. This role offers competitive benefits and a supportive work environment.

Benefits

Real Living Wage

Excellent development opportunities

Incentive scheme

Life Assurance

Employee assistance programme

Opportunity to buy and sell holidays

Qualifications

• Proven experience in leading a customer-facing team.
• Strong understanding of excellent customer service standards.
• Ability to interpret performance data effectively.

Responsibilities

• Lead and develop a high-performing customer success team.
• Monitor team performance against key metrics.
• Act as the point of escalation for service issues.

Skills

Leadership skills

Customer service expertise

Data analysis

Emotional intelligence

Tools

Salesforce

CRM tools

Telephony tools

Job description

A prominent equipment rental company is looking for a Customer Success Team Leader in Warrington to oversee a team dedicated to enhancing customer interactions. Key responsibilities include leading the team, ensuring performance metrics are met, and acting as the escalation point for service issues. Ideal candidates will have experience in customer service leadership and strong analytical skills. This role offers competitive benefits and a supportive work environment.