Office Administrator | Keep Things Flowing + Pension

Metro Rod Ltd.; Stafford; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Company pension

20 days’ annual leave + Bank Holidays

Personal development

Opportunities in leading drainage

Job summary

Metro Rod North Midlands in Stafford is seeking an organised Office Administrator to support day-to-day operations. You will answer calls, manage emails and convert engineer notes into clear customer reports, while preparing quotations and pricing up works.

You’ll plan routes with engineers, coordinate workloads and keep job records up to date, taking pride in accuracy and timely updates for customers. This permanent, full-time role offers a pension, generous leave and personal development in a

Qualifications

• Experience using computer systems such as customer portals/CRM.
• Customer-focused and helpful in all interactions.
• Clear communicator with engineers and customers daily.
• Strong problem solving and attention to detail.
• Ability to work well under pressure and manage priorities.

Responsibilities

• Answer calls and manage emails, turning notes into clear reports.
• Prepare and price quotations, follow up on outstanding quotes.
• Plan routes, coordinate workloads with engineers and customers.
• Keep job records up to date and support general office admin.

Skills

Computer systems

Customer focus

Communication

Problem solving

Under pressure

Job description

Metro Rod North Midlands in Stafford is seeking an organised Office Administrator to support day-to-day operations. You will answer calls, manage emails and convert engineer notes into clear customer reports, while preparing quotations and pricing up works.

You’ll plan routes with engineers, coordinate workloads and keep job records up to date, taking pride in accuracy and timely updates for customers. This permanent, full-time role offers a pension, generous leave and personal development in a