Dynamic Office Administrator | Quoting & Scheduling

Metro Rod LTD; Stafford; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Company pension

20 days’ annual leave plus Bank Holid-

Personal development

Opportunity to work within a leadingdr

Job summary

Metro Rod North Midlands is seeking an organised Office Administrator in Stafford. You will handle calls, emails and convert engineers’ notes into clear customer reports, while preparing quotations and pricing works. You’ll coordinate workloads with engineers and the call centre, and keep job records up to date.

This role suits someone who enjoys variety, pays attention to details and can work independently or with the team. Experience in busy office roles is preferred.

Qualifications

• Experience using computer systems such as customer portals/CRM.
• Customer focus and a helpful approach to engineers and customers.
• Clear communicator on calls and in emails.
• Strong problem solving and organisational skills.
• Able to work well under pressure and to deadlines.

Responsibilities

• Answer calls and manage emails as part of daily operations.
• Turn engineers’ notes into clear customer reports.
• Prepare quotations and price up works, follow up outstanding quotes.
• Plan routes, coordinate workloads with engineers and call centre.
• Keep job records up to date and support general office admin.

Skills

CRM systems

Customer focus

Communication

Problem solving

Under pressure

Job description

Metro Rod North Midlands is seeking an organised Office Administrator in Stafford. You will handle calls, emails and convert engineers’ notes into clear customer reports, while preparing quotations and pricing works. You’ll coordinate workloads with engineers and the call centre, and keep job records up to date.

This role suits someone who enjoys variety, pays attention to details and can work independently or with the team. Experience in busy office roles is preferred.