Office Administrator

First Base; Stonehouse; On-site; GBP 24,000 - 30,000; Full time

Job summary

First Base in Stonehouse, Gloucestershire, is seeking an Office Administrator to join our team on a permanent full-time basis. The role covers general office administration, daily operations support, and customer-facing duties.

You will handle calls, emails, process records, support Sales and Accounts, quotations, orders and invoices, liaising with customers and suppliers. Full training provided, career development opportunities.

Qualifications

• Previous experience in office administration, customer service or a similar role.
• Ability to maintain accurate records and documentation.
• Professional approach when dealing with customers and suppliers.
• Ability to work independently and as part of a team.
• Flexible approach and willingness to support colleagues.
• Positive attitude and willingness to learn.

Responsibilities

• Provide general office administration and support daily operations.
• Answer telephone calls and respond to emails professionally.
• Support the Sales and Accounts teams with administrative tasks.
• Process and maintain accurate records and documentation.
• Handle customer enquiries and provide excellent customer service.
• Assist with quotations, customer orders and sales administration.
• Liaise with customers, suppliers and colleagues.
• Support invoice processing, purchase orders and financial administration.

Skills

Organisational skills

Time management

Attention to detail

Communication skills

Customer service

MS Office

Independent worker

Job description

Office Administrator - 7064

Location: Stonehouse, Gloucestershire

Hours: Full-time, Monday to Friday

Salary: £27,000 per annum, depending on experience

Employment Status: Permanent

Key Responsibilities of an Office Administrator

• Provide general office administration and support daily operations.
• Answer telephone calls and respond to emails professionally.
• Support the Sales and Accounts teams with administrative tasks.
• Process and maintain accurate records and documentation.
• Handle customer enquiries and provide excellent customer service.
• Assist with quotations, customer orders and sales administration.
• Liaise with customers, suppliers and colleagues.
• Support invoice processing, purchase orders and financial administration.

Key Skills of an Office Administrator

• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Friendly, approachable and professional manner.
• Confident written and verbal communication skills.
• Good customer service and interpersonal skills.
• Competent using Microsoft Office and computerised systems.
• Ability to manage multiple tasks and prioritise workloads.
• Reliable, proactive and able to work independently.

Essential Criteria of an Office Administrator

• Previous experience in office administration, customer service or a similar role.
• Ability to maintain accurate records and documentation.
• Professional approach when dealing with customers and suppliers.
• Ability to work independently and as part of a team.
• Flexible approach and willingness to support colleagues.
• Positive attitude and willingness to learn.

Desirable Experience

• Experience in a small business or distribution environment.
• Familiarity with ERP or CRM systems.
• Experience supporting Sales and Accounts functions.
• Experience processing orders, quotations, invoices or purchase orders.
• Knowledge of ISO 9001 Quality Management Systems.
• Experience maintaining filing systems, preparing reports or supporting returns and deliveries.

Full training will be provided to the right candidate, and this role offers an opportunity to develop skills and take on greater responsibility within an established business.