Efficient Office & Sales Administrator

First Base Employment Ltd; Stonehouse; On-site; GBP 25,000 - 29,000; Full time

Job summary

First Base Employment Ltd in the UK is seeking an Office Administrator to join a busy team in Stonehouse, Gloucestershire. The role requires reliable, proactive candidates who can maintain accurate records, support Sales and Accounts, and deliver high-quality customer service on a daily basis.

You will handle telephone and email enquiries, assist with quotations and invoices, manage filing systems, and provide coverage during holidays while contributing to ISO 9001:2015 quality processes.

Qualifications

• Good written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Friendly, professional manner and reliable attitude.

Responsibilities

• Provide general office administration and support the smooth running of the office.
• Answer telephone calls and respond to emails professionally.
• Provide administrative support to the Sales and Accounts teams.
• Process and maintain accurate records, documentation and company information.
• Handle customer enquiries and deliver excellent customer service.
• Assist with quotations, customer orders and general sales administration.
• Liaise with customers, suppliers and colleagues across the business.
• Support the processing of invoices, purchase orders and other financial administration.
• Maintain electronic and paper filing systems.
• Assist with customer returns, deliveries and related administration.
• Prepare reports and information as required.
• Provide holiday and absence cover for colleagues.
• Support the ISO 9001:2015 Quality Management System and maintain accurate records.
• Carry out other reasonable administrative duties as required.

Skills

Organisational skills

Attention to detail

Customer service

Telephone & email communication

Teamwork

Independent working

Learn quickly

Tools

Microsoft Office

Job description

First Base Employment Ltd in the UK is seeking an Office Administrator to join a busy team in Stonehouse, Gloucestershire. The role requires reliable, proactive candidates who can maintain accurate records, support Sales and Accounts, and deliver high-quality customer service on a daily basis.

You will handle telephone and email enquiries, assist with quotations and invoices, manage filing systems, and provide coverage during holidays while contributing to ISO 9001:2015 quality processes.