Office Administrator

Intracat Limited; Sawston; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

20 days' paid holiday plus bank hols

Mon–Fri 9am–5pm

Out-of-hours rota (2 days/month)

Free on-site parking

Job summary

Intracat Limited in Sawston, Cambridge, is seeking an Office Administrator to join our growing family-run business. You’ll be the first point of contact for clients, manage after-sales visits, help with pre-sales admin, and keep records up to date.

We offer full training, a competitive salary (£22,000–£26,000 depending on experience), and a Monday–Friday, 9am–5pm schedule with some out-of-hours rota work. Join us and grow with the team.

Qualifications

• Excellent communication by phone and email.
• Ability to handle enquiries promptly and solve problems.
• Willingness to learn and take on responsibility.
• Comfort with everyday IT and basic office software.

Responsibilities

• Serve as first point of contact for clients by phone and email.
• Arrange and manage after-sales service visits.
• Support pre-sales administration and quotation processing.
• Process call data, place supplier orders and raise sales invoices.
• Provide health and safety information as needed and keep client records up to date.

Skills

Communication skills

Problem solving

Proactive attitude

Team player

Customer-focused

Tools

MS Word

Excel

Job description

OFFICE ADMINISTRATOR

Sawston, Cambridge | Full-time, Permanent | £ 22,000 to £ 26,000 depending on experience

Intracat is an established, family-run commercial catering equipment design and supply business. Our clients include some of the best-known restaurant names on the High Street. We are growing and have an opening for an Office Administrator at our offices in Sawston, Cambridge. You don’t need years of experience. We are looking for a bright, motivated person who wants to learn, take on responsibility and grow with the business.

What the Office Administrator will be doing:

• Acting as one of the first points of contact for clients, by phone and email
• Arranging and managing after-sales service visits
• Supporting our pre-sales administration
• Processing call data, preparing quotations, placing supplier orders and raising sales invoices
• Providing health and safety information where needed
• Keeping client records and databases up to date

The Office Administrator will have:

• A clear, logical mind and good communication skills
• Someone who handles enquiries promptly and enjoys solving problems
• A proactive, customer-focused, “can do” attitude
• A good team player who is also happy working on their own initiative
• Confidence with everyday IT, including MS Word and Excel

Experience in a similar role is helpful but not essential. If you’re early in your career and have the right attitude, we’ll give you full training.

What we will offer our new Office Administrator

• Full training and real scope to progress within a growing family business
• Competitive salary, depending on experience
• 20 days’ paid holiday plus bank holidays
• Monday to Friday, 9am to 5pm, with some out-of-hours phone cover on a rota (just 2 days per month working remotely]
• Free on-site parking