Office Administrator

Complii; North Kilworth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Birthday off

Company pension

Job summary

C T Fire Protection in South Kilworth, near Lutterworth, is seeking an Office Administrator & Scheduling Assistant to join our team. This full-time role (part-time possible for the right candidate) focuses on coordinating service, maintenance and installation schedules and providing high-quality admin support to engineers and managers.

You will benefit from a permanent role with Monday-Friday hours, training and development, clear progression opportunities, 25 days holiday plus Bank Holidays,

Qualifications

• Strong organisational skills and attention to detail.
• Experience using Microsoft Office and digital scheduling tools.
• Excellent customer service and communication.

Responsibilities

• Assist the Service Team Lead with scheduling and coordinating engineers and installation teams, organising service, maintenance and installation appointments, while managing daily diaries and updating schedules for field engineers.
• Act as the first point of contact for incoming office calls and emails, maintaining a professional and friendly approach while providing a high level of customer service to customers and contractors.
• Prepare documentation using Microsoft Office, update digital company systems and maintain accurate records for compliance purposes, including tracking quotes through online platforms and processing job sheets, timesheets and service reports.
• Assist with invoicing and day-to-day administrative tasks for the management team, while acting as an operational systems champion to support QA procedures and developing and maintaining the company’s social media presence.

Skills

Organised

Customer service

Multi-tasking

Education

GCSEs or equivalent

Tools

Microsoft Office

CRM systems

Job description

Here at C T Fire Protection, we’re hiring an Office Administrator & Scheduling Assistant to join our team in South Kilworth, near Lutterworth.

You will work closely with our scheduling team, engineers and business managers, providing essential administrative and scheduling support to ensure our service, maintenance and installation teams are coordinated efficiently. This is a busy and varied role, ideal for someone who is organised, proactive and enjoys working in a fast-paced environment. This is a full-time role, but we would consider part-time hours for the right person.

What you receive for joining us:

We’re offering a competitive salary based on experience, a permanent position with Monday-Friday working hours, and the opportunity to develop your skills within an established and growing LPCB-certified fire protection company. You’ll receive training and ongoing development, with the opportunity to progress within the business, working as part of a friendly and supportive team in a varied role within the fire protection industry. Additionally, you’ll receive 25 days holiday per year plus Bank Holidays, your Birthday off and a company pension.

Here’s a look at some of the things you’ll be doing:

• Assist the Service Team Lead with scheduling and coordinating engineers and installation teams, organising service, maintenance and installation appointments, while managing daily diaries and updating schedules for field engineers
• Act as the first point of contact for incoming office calls and emails, maintaining a professional and friendly approach while providing a high level of customer service to customers and contractors
• Prepare documentation using Microsoft Office, update digital company systems and maintain accurate records for compliance purposes, including tracking quotes through online digital platforms and processing job sheets, timesheets and service reports
• Assist with invoicing and day-to-day administrative tasks for the management team, while acting as an operational systems “champion” to support compliance with internal QA systems and procedures and developing and maintaining the company’s social media presence in line with Complii Group guidelines

Can you show experience in some of these areas:

• Are you highly organised with excellent attention to detail, able to manage multiple tasks, changing priorities and busy schedules while remaining calm and organised?
• Are you confident communicating with customers and contractors, with a professional, friendly and approachable manner and a strong commitment to customer service?
• Are you computer literate and confident using Microsoft Office and digital systems, with the ability to maintain accurate records and learn new systems quickly?
• Are you reliable, able to work independently and a good problem solver with a practical, proactive and can-do attitude?

Introducing our organisation:

We are proud to be part of Complii. Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, electrical, and vertical transportation divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly