Office Administrator

Hays; Liverpool; On-site; GBP 22,000 - 26,000; Full time

Job summary

A key client in Liverpool is seeking a Customer Service Administrator for an ongoing temporary position. The role involves managing customer cases, ensuring smooth logistics operations, and delivering exceptional service. This full-time position offers potential for extension and requires strong communication and IT skills.

Qualifications

• Experience in logistics/warehouse administration.
• Ability to deliver exceptional customer service.

Responsibilities

• Manage customer cases and ensure timely resolution.
• Monitor and manage Imports and Export operations.
• Supplier invoicing completed timely.

Skills

Communication

Customer Service

IT Skills

Tools

ERP Systems

Job description

Job Description

Customer Service Administrator - Ongoing temporary position - Liverpool Your new company I am currently working with a key client who is looking for a temporary logistics administrator for an ongoing period for their Liverpool factory. Your new role The main purpose of your role is to carry out a range of administration functions to ensure the smooth running of the Liverpool factory. This will include: Ensure factory and production-related customer cases are dealt with within agreed timescales, to close with satisfactory resolution for the Customer Continually improve customer order experience to include order taking, despatching of goods and invoicing, minimising the need for credit notes.

Proactive customer service activity ensuring any communications received by our customers are prioritised and dealt with promptly, effectively and efficiently. Compliance of Logistics costings captured in internal database Manage the hauliers' performance on a daily basis Supplier Invoicing completed in a timely manner Monitor and manage Imports and Export operations What you'll need to succeed To be considered for this role, you will ideally have experience in a similar role in logistics / warehouse administration. You will have excellent communication skills and be able to hit the ground running.

The ability to deliver exceptional customer service is key, and you will have strong IT and system skills. Experience with ERP systems is hugely advantageous. What you'll get in return This is a full-time, temporary role expected to last up to 4 weeks with the potential for extension.

Hours are 8.00–4.30 with 30 minutes for lunch. Fully office-based. Due to the location of the office, it may be easier for a driver to access it.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4662487