Office Administrator

Inspiring Vet Care; Leeds; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

6.6 weeks annual leave + birthday off

Enhanced family-friendly policies

Employee wellbeing initiatives

Learning and development opportunities

Job summary

Inspiring Vet Care is seeking an organised Office Administrator to join Holly House Vets, Leeds on a part-time fixed term basis for 12 months. The role runs 28 hours weekly across three days with 1 in 4 Saturdays on a rota.

The position focuses on invoicing, cash handling, debt collection, and client education while ensuring compliance with data protection and group policies. Training and development support are provided.

Qualifications

• Attention to detail is a vital requirement for this role.
• Applicants with previous experience would be welcomed, but those with a similar fast paced administrative background could be a good fit.
• Experience working in a veterinary background and good IT skills would be beneficial.
• Full on the job training will be provided with continued support throughout employment.

Responsibilities

• Ensure invoices are correct and any adjustments have been added.
• Ensure that cash security and data protection measures are observed at all times in all areas.
• Banking in line with group policy and covered by insurance limits.
• Responsible for debt collection within the practice including adherence to group debt protocols and timely insurance claim administration.
• Ensure that all Group Policies and Procedures, both financial and non-financial, are implemented and respected. Record, pass on and personally follow up enquires promptly and efficiently.
• Where appropriate record any other information on the Practice system to support the Vets during consultation process.
• Ensure clients pay for services on day of treatment.
• Educate all clients about practice services.
• Actively promote Pet Healthcare Plans and pet insurance.
• Actively promote any promotional schemes.
• Be responsible for own Personal Development by attending internal/external courses and personal study to develop skills.
• Insurance claim support and training staff in house on policies and procedures Receive payments (cash/card/BACS/insurance cheque) and process/record accurately on customer accounts.
• Organise client refunds.

Skills

Attention to detail

IT skills

Veterinary background

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Office Administrator to join our team at Holly House Vets on a part-time fixed term basis for 12 months.

Our main hospital is conveniently located just off the ring road in north Leeds, near Roundhay Park, our practice boasts excellent transport links to the city centre. Having been open now for 30 years we have developed a range of annual team events and a full schedule of practice meetings as well as one to one career development and professional coaching available to all staff.

How You’ll Make a Difference

The role is varied and includes adhering to all practice/reception policies/procedures to ensure an excellent level of customer service to our clients at all times.

Responsibilities Include

• Ensure invoices are correct and any adjustments have been added.
• Ensure that cash security and data protection measures are observed at all times in all areas.
• Banking in line with group policy and covered by insurance limits.
• Responsible for debt collection within the practice including adherence to group debt protocols and timely insurance claim administration.
• Ensure that all Group Policies and Procedures, both financial and non-financial, are implemented and respected. Record, pass on and personally follow up enquires promptly and efficiently.
• Where appropriate record any other information on the Practice system to support the Vets during consultation process.
• Ensure clients pay for services on day of treatment.
• Educate all clients about practice services.
• Actively promote Pet Healthcare Plans and pet insurance.
• Actively promote any promotional schemes.
• Be responsible for own Personal Development by attending internal/external courses and personal study to develop skills.
• Insurance claim support and training staff in house on policies and procedures Receive payments (cash/card/BACS/insurance cheque) and process/record accurately on customer accounts.
• Organise client refunds.

Working Pattern

The working hours will be 28 hours per week, We require three days a week, of which days can be flexible and 1 in 4 Saturdays on a rota.

You Might Be a Great Fit If...

The ideal candidate Attention to detail is a vital requirement for this role. Applicants with previous experience would be welcomed, but those with a similar fast paced administrative background could be a good fit. Experience working in a veterinary background and good IT skills would be beneficial. Full on the job training will be provided with continued support throughout employment.

How We’ll Support You

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

NMW