Veterinary Administrator

Inspiring Vet Care; Cheltenham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

6.6 weeks leave plus birthday off

Pension scheme

Healthcare plan

Discounted veterinary care

Learning & development opportunities

Job summary

Inspiring Vet Care is seeking a Veterinary Administrator for Dragon Vets in Cheltenham. This full-time role supports the practice manager, handles emails, client accounts and general admin, with strong IT skills and a friendly, organized approach.

Located in the heart of Cheltenham, Dragon Vets is a well-established practice with a collaborative team. You’ll work Monday–Friday, up to 37.5 hours, contributing to high standards of client care and animal welfare.

Qualifications

• Role requires an organised, efficient administrator with good IT skills.
• Experience in a customer-facing role is advantageous.
• Ability to manage multiple tasks in a busy practice and attention to detail.
• Collaborative approach and willingness to support colleagues.

Responsibilities

• Respond to emails and client account queries.
• Support the practice manager with general administrative duties.
• Assist with staff queries and scheduling and use various applications.

Skills

Excellent communication skills

Organised

Customer-facing

Multitasking

Team player

Proactive learner

Excellent IT skills

Tools

Office software

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Veterinary Administrator to join our team at Dragon Vets on a full-time basis.

Located in the heart of Cheltenham, renowned for horse racing and a thriving bar/restaurant scene, Dragon Vets is an established practice and has invested in specialist equipment including CT, DR, rigid/flexible endoscopy, high-end Doppler ultrasonography and well-equipped operating facilities including laparoscopic kits and TPLO kits, and much more. We have a team of 16 vets, 17 RVNS and 4 SVNs in various stages of their training.

How You’ll Make a Difference

We are seeking an organised, efficient and personable administrator to join our office team and support the practice manager. Responding to emails, client account queries, general staffing queries, and performing general administrative duties. Good IT skills are essential, as you will be required to use various applications and programmes.

Working Pattern

• Up to 37.5 hour per week, Monday to Friday, however working hours can have some flexibility. working from our main Prestbury Park branch

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £25,603.5 per annum