Veterinary Receptionist

VC Evidensia UK; Horsforth; On-site; GBP 12,398 - 16,531; Part time

Job summary

Yorkshire Vets in Horsforth is seeking a friendly Receptionist on a 12-month maternity cover to join our team. You’ll be the first point of contact for clients, handling appointments, inquiries and communications with a professional, compassionate approach.

This role is based at our Leeds area practice and requires prior receptionist experience in a clinical environment. You’ll support the smooth running of the practice, assist with billing, maintain records, and work closely with clinicians and

Qualifications

• Previous experience in a reception-based clinical environment.
• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with focus on service and attention to detail.

Responsibilities

• Provide exceptional customer service at the reception desk and over the telephone.
• Appointment planning and scheduling.
• Answering and making phone calls, including post-operative calls, responding to emails and managing client queries.
• Assisting with billing, cash handling and maintaining accurate records.
• Maintaining a clean and organised clinical and communal environment.

Skills

Customer service

Communication

Telephone handling

Organisation

Teamwork

Multitasking

Animal handling

Job description

Yorkshire Vets - Horsforth, Leeds, Yorkshire & The Humber

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Yorkshire Vets on a part-time basis to cover maternity leave for 12 months.

As one of the leading vets in Leeds and Bradford, we take pride in the exceptional level of care, compassion and service provided for you and your pets. We offer several local first opinion surgeries which work hard to serve their local communities and are supported by RCVS accredited Veterinary Hospital facilities. These surgeries offer all of the day-to-day facilities and services that you would expect from a local veterinarian. They are also staffed by some of the best surgeons, nurses and support staff in the region. Services and facilities at these first opinion surgeries include health examinations, vaccinations, neutering, routine surgery, dental surgery and more.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Full-time – Monday to Friday, 9:00am–5:30pm

Key Responsibilities

• Providing exceptional customer service to clients at the reception desk and over the telephone.


• Appointment planning and scheduling.


• Answering and making phone calls, including post-operative calls, responding to emails and managing client queries.


• Assisting with billing, cash handling and maintaining accurate records.


• Maintaining a clean and organised clinical and communal environment.


• Assisting with animal handling.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner


• Experience in a customer-facing role, with a strong focus on service and attention to detail


• The ability to manage multiple tasks effectively in a busy environment


• A collaborative approach and willingness to support colleagues


• A proactive attitude, with openness to feedback and learning

Due to this being a temporary position this role requires previous experience in a reception-based clinical environment.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team


• Clear career pathways with progression opportunities within client care and practice leadership roles


• Ongoing learning and development supported by experienced colleagues and practice teams


• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off


• Increasing holiday allowance based on length of service


• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay


• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme


• Learning and development opportunities via the inspiring vet care Academy


• Discounted veterinary care


• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.