Office Administrator

Elmridge Primary School; Hale Barns; On-site; GBP 21,000 - 26,000; Full time

Job summary

Elmridge Primary School is seeking an Administration Officer to support the day-to-day operation of the school office, delivering a professional, welcoming service to pupils, parents and staff.

You will assist with attendance, admissions, communications and financial processes, ensuring safeguarding, data protection and school procedures are followed, while promoting the school and engaging with prospective families.

Responsibilities

• Reception and customer service: act as first point of contact for pupils, parents, visitors and staff; manage telephone, email and face-to-face enquiries; ensure visitors are signed in/out; arrange meetings and school tours; process mail and deliveries; maintain a welcoming reception.

Job description

Purpose of the Role

The Administration Officer plays a key role in the efficient day‑to‑day operation of the school office, providing a professional, welcoming and effective service to pupils, parents, staff, visitors and external agencies.

The post holder will support the administration of attendance, admissions, communications and financial processes, ensuring compliance with safeguarding, data protection and school procedures. The role will also contribute to maintaining and growing pupil numbers through effective admissions management, engagement with prospective families and promotion of the school.

Key Responsibilities

Reception and Customer Service

• Act as the first point of contact for pupils, parents, visitors and staff, providing a professional and welcoming service.
• Manage telephone, email and face‑to‑face enquiries efficiently and courteously.
• Ensure visitors are signed in and out in accordance with safeguarding and security procedures.
• Arrange meetings and appointments using the shared school diary.
• Organise school tours and visits for prospective families.
• Process incoming and outgoing mail and deliveries.
• Maintain a professional and welcoming reception environment.

Admissions, Attendance and Pupil Administration

• Lead on nursery admissions and enquiries, ensuring applications are processed promptly and records are maintained accurately.
• Maintain and monitor records of prospective families, ensuring timely communication and follow‑up to maximise admissions.
• Track admissions enquiries and provide information to support pupil recruitment and retention.
• Maintain accurate pupil records using Bromcom, including admissions, attendance and leavers’ data.
• Monitor daily attendance and absence information, following up concerns in line with school procedures.
• Contact parents regarding pupil absence and maintain accurate communication records.
• Maintain records of pupils arriving late or leaving during the school day using the Visipoint system.
• Produce attendance and pupil data reports as required.
• Support pupil admissions, transitions and onboarding processes.

Communication and Marketing

• Support communication with parents through MCAS, email, text messaging and other communication systems.
• Prepare and distribute school communications, including newsletters, letters and notices.
• Update the school website, social media platforms, notice boards and other communication channels.
• Promote the school through marketing and community engagement activities designed to increase pupil numbers and raise the school’s profile.
• Ensure prospective families receive timely follow‑up following visits, enquiries and events.
• Maintain accurate filing and records in line with GDPR requirements.

Administrative Support

• Provide general administrative support including photocopying, filing, data entry, scanning, word processing and preparation of reports and documentation.
• Assist with the completion of statutory returns, census submissions and other administrative processes.
• Monitor and replenish office supplies and resources.
• Support the ordering of goods and services in line with school procedures.

Financial Administration

• Support the administration of ParentPay and other school payment systems.
• Record and monitor payments for trips, clubs and other school activities.
• Monitor outstanding balances and follow up unpaid accounts in line with school procedures.
• Maintain accurate records of communications regarding arrears and escalate concerns where required.
• Support the recovery of outstanding income and assist with routine financial administration.
• Process orders and financial documentation in accordance with Trust procedures.

Safeguarding, Compliance and School Support

• Always promote and safeguard the welfare of children and young people.
• Comply with school policies relating to safeguarding, health and safety, equality, confidentiality and data protection.
• Maintain strict confidentiality regarding pupils, families and staff.
• Attend relevant training, meetings and professional development activities.
• Support school events and activities as required.
• Work collaboratively with colleagues, parents, governors, trustees and external agencies.
• Undertake any other duties commensurate with the grade and responsibilities of the post.

Keeping Children Safe in Education

Bright Futures Educational Trust is committed to safeguarding and promoting the welfare of children and young people and we expect all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974; pre‑employment checks will be carried out and references will be sought for shortlisted candidates and successful candidates will be subject to an enhanced DBS check and other relevant checks with statutory bodies.