Office Administrator

Ablsigns; Exeter; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading provider of home improvement solutions is seeking an Office Administrator to join the team in Exeter. This role involves ensuring seamless operations, coordinating installation teams, and delivering exceptional customer service. The ideal candidate will have strong organisational skills and experience with Microsoft Office. A competitive salary, pension, and a generous benefit package are offered.

Benefits

Competitive salary

Pension

31 days holiday, increasing with service

Paid time off annually to volunteer

Health & well-being benefits

Discounted gym memberships

Group discounts on various products

Career development opportunities

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities with keen attention to detail.
• Ability to manage multiple tasks and prioritise effectively.

Responsibilities

• Main contact point for customers delivering exceptional service.
• Coordinate installation teams to ensure smooth project execution.
• Monitor appointment schedules to meet deadlines.

Skills

Communication

Organisational skills

Attention to detail

Customer service

Multitasking

Tools

Microsoft Office

CRM software

Job description

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We are currently seeking an Office Administrator to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. As an Office Administrator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.

We're looking for a detail-oriented and customer-focused individual to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience.

Key Responsibilities

• You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
• Coordinate installation teams, trades, and customers to ensure smooth project execution.
• Monitor and track appointment schedules and installation plans to ensure deadlines are met.
• Maintain accurate records project details related to installations.
• Resolve operational issues efficiently to minimise disruptions.
• Process purchase orders and reconcile invoices.
  
  

Key Skills

• Excellent communication and interpersonal skills.
• Strong organisational abilities with a keen attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Familiarity with customer relationship management (CRM) software is advantageous.
  
  

Benefit Package

• Competitive salary
• Pension
• 31 days holiday, increasing with service, plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobile phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team
• Career development and continuous learning opportunities
  
  

Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Administrative and Support Services

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