Office Administrator

JDR Recruitment; Aberdeen City; On-site; GBP 18,000 - 24,000; Full time

Job summary

JDR Recruitment is recruiting an Office Administrator for a busy waste management company in the south of Aberdeen. This permanent, office-based role offers a varied and fast-paced environment where you will support daily office functions, handle customer enquiries and help keep operations running smoothly.

You will join a busy office team, communicate with customers and colleagues, and gain a broad understanding of the company’s services, office processes and reporting requirements.

Qualifications

• Excellent communication and customer service skills.
• Professional and friendly telephone manner.
• Able to stay calm and organised with high enquiry volume.
• Flexible, team-oriented and eager to learn new systems.
• Willingness to support broader office functions.

Responsibilities

• Answer incoming calls in a professional, friendly manner.
• Provide clear information about services and monitor emails.
• Process customer enquiries and pass information to the relevant teams.
• Support general office administration and maintain records.
• Prepare monthly reports and learn key office systems.
• Coordinate with drivers, yard staff and customers for daily operations.

Skills

Strong communication

Telephone manner

Calm under pressure

Team player

Willingness to learn

Job description

Office Administrator

JDR is recruiting an Office Administrator for a busy waste management company in the south of Aberdeen. This is a permanent, office-based position offering a varied and fast-paced working environment. You will join a busy office team, communicate with customers and colleagues each day, and develop a broad understanding of the company's services, office functions and operational processes.

Role Details

• Hours 8:00 am to 5.00 pm, with a one-hour lunch break
• Saturday working: Approximately one Saturday morning every six to seven weeks
• Contract: Permanent
• Location: Office-based in the south of Aberdeen

Key Responsibilities

Customer Communication

• Answer incoming telephone calls in a professional and friendly manner.
• Provide customers with clear, helpful information about our services.
• Monitor and respond to emails throughout the day.
• Process customer enquiries and pass relevant information to the appropriate team members.

Office Administration and Reporting

• Support general office administration and ensure records are accurate and up to date.
• Prepare and assist with monthly reports.
• Learn the key roles, systems and processes used across the office.
• Provide additional administrative support to colleagues as required.

Operational Coordination

• Liaise with customers, office staff, drivers and yard personnel to support an efficient daily operation.
• Communicate with yard staff and provide interpretation when required so that instructions and information are clearly understood.

About You

You will enjoy working in a busy, varied environment where no two days are the same. Adaptable, organised and keen to learn, you will be willing to support the wider team wherever required.

Essential qualities

• Strong communication skills
• A professional and friendly telephone manner
• The ability to remain calm and organised while handling a high volume of enquiries
• A flexible, team-focused approach
• A willingness to learn new systems, procedures and areas of the business

Training and support

Full training and ongoing support will be provided to help you become confident using the company's systems and procedures and working across the different areas of the business.

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.