Offensive Security Client Delivery Lead

WorkNest Secure; Leeds; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Annual leave 25 days + bank holidays

Birthday Day Off

Private Medical Insurance

Subsidised Gym / Wellbeing membership

VITO Days (volunteer)

Job summary

WorkNest Secure is seeking a proactive Client Coordinator to oversee day-to-day operations and ensure efficient delivery of Offensive Security Consulting across multiple client engagements in the UK. You will report to the Head of Client Coordination and drive cross-functional collaboration to meet targets.

Key responsibilities include managing end-to-end service delivery, coordinating calendars and locations for consultants, monitoring KPIs, and mentoring the Service Delivery team.

Qualifications

• Proven ability to manage service delivery operations under pressure.
• Experience in team management and mentoring.
• Excellent organisational skills with high attention to detail.

Responsibilities

• Report directly to Head of Client Coordination
• Manage end-to-end delivery for Offensive Security Consulting
• Management of service delivery costs and align to budget
• Work effectively as a team to ensure Offensive Security Consulting achieve the forecasted monthly billable day target
• Foster a high-performing team culture
• Drive and maintain a customer focussed culture across the Client Coordination team
• Work towards set KPIs and report updates to Head of Client Coordination, using insights to drive process improvement
• Coordinate multiple calendars and locations for Offensive Security Consultants, ensuring smooth internal and external operations
• Manage multiple assessments and clients’ deliverables simultaneously and effectively
• Arrange assessments and provide clear schedules and prerequisites to clients
• Support Head of Client Coordination in maintaining the accuracy of pre assessment documentation and processes
• Prepare for and conduct a weekly delivery update to the account management team on a rota basis
• Attend team meetings and periodic performance assessments
• Support Head of Client Coordination in recruitment and onboarding of Service Delivery team members when needed

Skills

Team management

Organisation

Stakeholder negotiation

Communication

Attention to detail

Job description

WorkNest Secure is seeking a proactive Client Coordinator to oversee day-to-day operations and ensure efficient delivery of Offensive Security Consulting across multiple client engagements in the UK. You will report to the Head of Client Coordination and drive cross-functional collaboration to meet targets.

Key responsibilities include managing end-to-end service delivery, coordinating calendars and locations for consultants, monitoring KPIs, and mentoring the Service Delivery team.