Ocean Parking Administrator | Training & Benefits

Anchor Group Services; Chester; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Pay-as-you-earn access

Anchor Academy courses

Employee Assistance Programme

Auto Enrolment Pension

Hospital Saturday Fund

Cycle to Work

Reward and Recognition awards

Job summary

Anchor Group Services in Chester is seeking an Administrator (Ocean Parking) to support the parking portfolio and customer service operations within a growing team. Working Monday to Friday, 09:00–17:00, you will handle calls, emails, data entry and PCN-related representations, while maintaining accurate records and providing helpful information to the public.

Full training is provided, with access to Anchor Academy, benefits and a pension scheme; you will join a supportive environment focused

Qualifications

• High standard of Data Processing skills.
• Strong organisational skills with multitasking ability.
• Excellent prioritisation and time management.
• Excellent telephone manner with written and verbal communication.
• Knowledge and experience of Microsoft Word and Excel.

Responsibilities

• Supporting the business by ensuring all communication is managed to the highest level.
• Answering incoming calls and responding quickly and efficiently to emails.
• Replying to informal and formal representations submitted by motorists in relation to Parking Charge Notices (PCNs).
• Capturing data, updating information, and keeping accurate records.
• Logging incoming mail against the relevant cases.
• Registering resident and business site permits.
• Assisting with payment plans; processing cheques and cards payments.
• Providing general advice to members of the public in writing and over the telephone relating to the PCN process.
• Updating internal software and systems.

Skills

Data processing

Organisational skills

Multitasking

Telephone manner

Written & verbal communication

Tools

Microsoft Word

Microsoft Excel

Job description

Anchor Group Services in Chester is seeking an Administrator (Ocean Parking) to support the parking portfolio and customer service operations within a growing team. Working Monday to Friday, 09:00–17:00, you will handle calls, emails, data entry and PCN-related representations, while maintaining accurate records and providing helpful information to the public.

Full training is provided, with access to Anchor Academy, benefits and a pension scheme; you will join a supportive environment focused