Administrator

Anchor Group Services; Chester; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Pay-as-you-earn access

Anchor Academy courses

Employee Assistance Programme

Auto Enrolment Pension

Hospital Saturday Fund

Cycle to Work

Reward and Recognition awards

Job summary

Anchor Group Services in Chester is seeking an Administrator (Ocean Parking) to support the parking portfolio and customer service operations within a growing team. Working Monday to Friday, 09:00–17:00, you will handle calls, emails, data entry and PCN-related representations, while maintaining accurate records and providing helpful information to the public.

Full training is provided, with access to Anchor Academy, benefits and a pension scheme; you will join a supportive environment focused

Qualifications

• High standard of Data Processing skills.
• Strong organisational skills with multitasking ability.
• Excellent prioritisation and time management.
• Excellent telephone manner with written and verbal communication.
• Knowledge and experience of Microsoft Word and Excel.

Responsibilities

• Supporting the business by ensuring all communication is managed to the highest level.
• Answering incoming calls and responding quickly and efficiently to emails.
• Replying to informal and formal representations submitted by motorists in relation to Parking Charge Notices (PCNs).
• Capturing data, updating information, and keeping accurate records.
• Logging incoming mail against the relevant cases.
• Registering resident and business site permits.
• Assisting with payment plans; processing cheques and cards payments.
• Providing general advice to members of the public in writing and over the telephone relating to the PCN process.
• Updating internal software and systems.

Skills

Data processing

Organisational skills

Multitasking

Telephone manner

Written & verbal communication

Tools

Microsoft Word

Microsoft Excel

Job description

Chester, United Kingdom | Posted on 26/10/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role : Administrator (Ocean Parking)

Hours: Mondayto Friday – 09:00am – 17:00pm (35 hours per week)

Salary: £13.45 per hour

Start Date: ASAP

Location: Anchor Group Services - Carlton House, Chester Business Park, CH4 9QE

Overview

An excellentopportunity has arisen within Anchor Group Services to contribute to oursuccessful Ocean Parking Team.Due to the continued expansion of our parking division, we are looking to grow our team and are currently seeking an experienced administrator to join us during this exciting expansion.

Asan administrator you will enjoy working within a team supporting the internaland external interactions of assisting the operatives who work across theparking portfolio and providing customer assistance to members of the public. You will receivethe training you need to succeed and grow within the division to become aprofessional administrator meeting company and customer expectations.

The successfulcandidate will need to be comfortable working individually and as part of ateam, to complete a wide variety of daily duties.

Responsibilities include:

• Supporting thebusiness by ensuring all communication is managed to the highest level.
• Answering incomingcalls and responding quickly and efficiently to emails.
• Replying toinformal and formal representations submitted by motorists in relation toParking Charge Notices (PCNs).
• Capturing of data,updating information, and keeping accurate records.
• Logging incomingmail against the relevant cases.
• Registeringresident and business site permits.
• Assisting withpayment plans; processing cheques and cards payments.
• Providing generaladvice to members of the public in writing and over the telephone relating tothe PCN process.
• Updating internalsoftware and systems.

Requirements

• A high standard of Data Processing skills, with greatattention to detail.
• Strong organisational skills, with the ability to multitask.
• Excellent prioritisation of skills and time management tobalance key priorities.
• An excellent telephone manner and both written and verbalcommunication skills are key.
• Knowledge and experience of Microsoft packages, including Wordand Excel.

Full training will be given to enable you to quickly andefficiently complete daily responsibilities, whilst maintaining a very highstandard of professionalism at all times.

The ideal candidate will be self-motivated and proactive inidentifying and improving systems and procedures.

• Stream -access to pay as you earn it.
• Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy.
• Free EmployeeAssistance Programme 24/7 including access to counselling.
• Auto EnrolmentPension.
• Hospital SaturdayFund.
• Cycle to WorkScheme Available.
• Reward andRecognition awards.
  

Other companiesmay call this role: Administrative assistant, Administrative coordinator,Administrative support assistant, Business administrator, Administrativesupport Specialist, Admin.

Within commutingdistance of: Broughton, Deeside, Chester, Wrexham, Ellesmere Port, Cheshire,Wirral, Mold, Flint, Cheshire, Flintshire

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.