Ocean Import Coordinator

CEVA Logistics AG; Ashby-de-la-Zouch; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

Join a forward-thinking logistics provider as an Ocean Imports Coordinator, where you'll enhance customer satisfaction through excellent service and operational excellence. This hybrid role in Ashby de la Zouch involves managing end-to-end ocean import activities, ensuring compliance, and fostering relationships with customers. With a focus on personal growth and a dynamic work environment, this opportunity allows you to thrive in a fast-paced setting while contributing to the success of a global leader in logistics. If you're a problem solver with a passion for customer service, this is the perfect role for you.

Benefits

Competitive Annual Leave

Pension Scheme

Life Assurance

Employee Benefits Platform

Gym Membership Discounts

Retail Discounts

Qualifications

• Proven experience in ocean imports and customs clearance processes.
• Strong communicator with excellent customer service skills.

Responsibilities

• Provide excellent customer service and proactive service recovery.
• Maintain accuracy and compliance in import operational processes.

Skills

Customer Service Skills

Problem Solving

Communication

Logical Thinking

Prioritization

Tools

Cargowise

Job description

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

We have an exciting opportunity for an Ocean Imports Coordinator!

This amazing role will see you working within our busy ocean operation based in Ashby de la Zouch, where you will focus on end-to-end imports operational activity for our customers.

This hybrid role will see you working Monday to Friday, either working 8am-4:30pm or 8:30-5pm depending on preference.

WHAT ARE YOU GOING TO DO?

Reporting into the UK Ocean Supervisor, you will provide excellent customer service and proactive service recovery to ensure constant communication with our customers, driving operational and customer service excellence and satisfaction.

You will act as the customer interface to all import operational processes, always maintaining accuracy and compliance. You will create internal and external relationships that will allow you to keep informed on shipment details and status for allocated customers, whilst handling customer inquiries, claims, requests, and complaints where you will provide remedial actions.

You will utilise management systems to check shipment statuses, identifying and resolving incidents immediately to ensure a smooth and seamless customer experience. In addition to day-to-day activities, you may be required to actively participate in projects to meet operational and customer service excellence.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have proven end-to-end experience within ocean imports, knowledgeable in customs clearances processes and will already be operating within a fast-paced ocean or multimodal operation. You will be a strong communicator with the ability to form relationships internally and externally, possess excellent customer service skills, a natural problem solver, and logical thinker and team player who can prioritise their own workload with accuracy and efficiency.

It would be desirable, however not essential if you have proven Cargowise experience.

This is an excellent opportunity to join a growing ocean freight team who provide an outstanding service to customers.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.