Ocean Exports Co-ordinator - Manchester

Davies Turner PLC.

Manchester

On-site

GBP 26,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Holidays (27 days + Bank Holidays)

Life Cover

Profit related pay

Pension scheme

Car Parking

Employee Assistance Programme

Training opportunities

Job summary

Davies Turner PLC is seeking an Ocean Exports Co-ordinator in Manchester. You will provide shipping, transport and forwarding expertise, build customer relationships and promote Davies Turner services. You will handle quotations, bookings and ensure customer needs are met with accurate service information.

The role requires handling sea shipments, liaising with customs, and supporting Sales to secure new business, with a focus on accuracy and professional customer interactions.

Qualifications

Previous office admin experience beneficial but not essential.
Ability to prioritise and adapt to change.
Excellent problem-solving skills and willingness to learn.

Responsibilities

Provide service information, quotations, take bookings and champion customer needs.
Offer a high standard of customer service to internal and external customers with accurate information.
Handle shipments by sea forwarding and manage credit risk per company policy.
Receive enquiries and gather information to ensure accurate bookings.
Process shipment information promptly to avoid delays.
Engage with customers and provide quotations; follow up to secure business.
Liaise with customs staff to ensure smooth import/export clearance.

Skills

Office admin

Prioritisation

Customer service

Problem solving

English proficiency

Job description

Location: Manchester, M17 1DY
Salary: On Application
Vacancy Type: Full - Time, Permanent
Hours: Monday - Friday, 08:30-17.00 (37.5 hours)
Closing Date: 20 November 2026

Ocean Exports Co-ordinator - The Role:

To provide shipping, transport and forwarding expertise, build and develop relationships with customers in order to generate and increase business. Understanding customers needs and requirements and promote internal solutions across the Davies Turner services range. To provide service information, quotations, take bookings and champion the needs of the customer.

Main tasks and responsibilities:

To provide service information, quotations, take bookings and champion the needs of the customer.
To offer a high standard of customer service to both internal and external customers, by providing accurate and appropriate information and demonstrating a professional, helpful and positive manner.
To handle shipments by sea forwarding. Protect the company from unpaid accounts by taking due note and following the company policies with regard to credit ratings and outstanding account balances.
To receive incoming enquiries and collect all the necessary information, to ensure bookings are correctly and accurately processed.
To process shipment information in a timely manner to prevent delays.
Engage with customers and provide appropriate quotations. Follow up quotations and correspondence with customers using your best endeavours to secure business at all times.
To collate all the necessary information to ensure any order progress enquiries from customers are dealt with efficiently and kept informed of the status of the order at all times.
To work in conjunction with Sales Executives to develop and secure new business
To demonstrate a knowledge and understanding of Customs Regulations/Dangerous Goods/Insurance rules; determine whether goods are subject to any of these special requirements ensure adherence and be capable of providing advice to customers as necessary.
To liaise with customs staff when required, providing them with accurate information to ensure goods are quickly cleared for import/export in accordance with the Customer’s requirements.
To undertake any general office duties required, including typing, filing, to contribute to the smooth and efficient running of the department.
To alert the Manager/Supervisor of any pending claims and collate information to process any claims promptly and professionally, in accordance with Company procedures.
To deal with any communication into and out of the department in a customer focused professional manner.
To build and maintain effective business relationships with colleagues throughout the business.
To ensure that all activities operate within Davies Turner policies and procedures and to demonstrate a commitment to these through their own working practices.
To ensure that all documentation, records and systems are accurate and kept up to date.
To prepare and present information for the Davies Turner management team, based upon agreed target parameters, as required.
To comply with the Health and Safety statement and the Q.I procedures in all areas of responsibility.
To carry out such other duties as are within the scope and spirit of the job purpose and level of responsibility and offer support to other departments when required.