Ocean Export Operator

TipTopJob; Tilbury juxta Clare; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Free gym membership

Private medical care

Company pension

Free snacks

Pay day treats

Company social events

Employee of the month awards with AGBP

GBP 500 bonus

Job summary

TipTopJob is seeking an Ocean Export Operator in Tilbury to manage export sea freight end-to-end, from booking to final destination. The role combines four office days with one day per week working from home and requires strong liaison with shipping lines and overseas partners.

The position offers a salary up to GBP 40,000 per year, with emphasis on accuracy, customer service, and regulatory compliance in a fast-growing logistics environment. Start ASAP, permanent contract.

Qualifications

• Experience in export sea freight shipments.
• Keen eye for detail and strong communication.
• Experience with reefer/temperature-controlled shipments preferred, not essential.

Responsibilities

• Negotiate and book cargo with shipping lines.
• Prepare and check export documents (Bills of Lading, Health Certificates, Certificates of Origin).
• Coordinate collection and delivery through to final destination.
• Monitor shipments from booking to final delivery.
• Resolve delays and keep customers informed.
• Verify supplier invoices and resolve discrepancies.
• Handle shipment queries and provide regular updates.
• Deliver exceptional customer service throughout the export journey.
• Support colleagues and management to ensure smooth operation.
• Ensure compliance with procedures and regulatory requirements.

Skills

Export operations

Customer communication

Documentation accuracy

Invoice resolution

Shipping line coordination

Job description

Salary: Up to A GBP 40,000

Location: Tilbury

Working Pattern: 4 days office based, 1 day p/w from home

Start: ASAP

Are you a motivated export operations professional, looking to take the next step in your logistics career? On behalf of our client, we are looking to appoint an Ocean Export Operator. This is a full:time, permanent position working four days per week from their office based in Tilbury and from home one day per week.

We are working with a fast:growing, high:performing logistics company that has built its reputation on exceptional service, operational excellence, and a dynamic growth strategy. With a focus on innovation, efficiency, and customer satisfaction, this is an opportunity to join a team that is scaling rapidly and recognised by industry leaders for its performance.

What Youll Do

As Ocean Export Operator, you will be responsible for managing export sea freight shipments from booking through to final destination, ensuring a seamless service for customers while maintaining excellent communication with shipping lines, hauliers and overseas partners.

Duties Include

• Negotiate and book cargo with shipping lines.
• Assist with the preparation and checking of export documentation including Bills of Lading, Health Certificates, Certificates of Origin and other shipping documentation as required.
• Coordinate the collection/delivery process and manage this until the final destination.
• Monitor shipments from booking through to final delivery at destination.
• Ensure shipments load and sail as planned, proactively resolving any issues or delays. Track shipments until arrival at the final destination, keeping customers informed throughout.
• Verify supplier invoices and investigate or resolve any invoice discrepancies.
• Handle shipment :related queries efficiently, identifying solutions while providing regular updates to customers.
• Deliver exceptional customer service and ongoing support throughout the customers export journey.
• Provide support to colleagues, team leaders and management to ensure the smooth running of the department.
• Ensure all work complies with company procedures, shipping line requirements, industry regulations and customer specific requirements, whilst maintaining accuracy and compliance throughout the full export process.

What You Need

Were keen to speak to customer focused export operations professionals. Experienced of Reefer / temperature controlled shipments would be a distinct advantage, although this is not essential. Candidates must have strong attention to detail and accuracy, as well as strong communication skills.

Why Youll Love This Role

• Forward thinking, equal opportunities employer who welcomes diversity.
• Efforts and success are noticed and rewarded.
• Free gym membership
• Private medical care
• Company pension
• Free snacks
• Pay day treats
• Company social events
• Employee of the month awards with A GBP 500 bonus if you win

Keywords / alternative titles: Sea Freight Operations, Ocean Freight Operations, Seafreight Operator, Ocean Operator, Shipping Clerk, Freight Forwarder, Freight Forwarding Operations, Import Clerk, Export Clerk, Reefer, Temperature Controlled Shipping.