Ocean Export Operator

Red Recruit; Tilbury; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

Free gym membership

Private medical care

Company pension

Free snacks

Pay day treats

Company social events

Employee of the month £500 bonus

Job summary

Red Recruit is seeking an Ocean Export Operator in Tilbury. The role is full-time, permanent, four days in the office and one day from home each week, with start ASAP.

You will manage export sea freight bookings, coordinate collection and delivery, and maintain proactive communication with shipping lines and partners to ensure seamless service. Experience with reefer shipments and strong attention to detail are valued.

Qualifications

• Experience in export operations, preferably ocean freight.
• Strong attention to detail and accuracy in documentation.
• Excellent communication with customers, shipping lines and partners.

Responsibilities

• Manage export sea freight shipments from booking to final destination.
• Negotiate and book cargo with shipping lines.
• Prepare and check export documentation (Bills of Lading, Certificates, etc.).
• Coordinate collection and delivery through to final destination and update customers.
• Monitor shipments and resolve issues to ensure on-time delivery.
• Assist with invoice verification and resolve discrepancies.
• Provide excellent customer service and support throughout the export journey.
• Support colleagues and ensure compliance with procedures.

Skills

Export operations

Customer service

Attention to detail

Communication skills

Job description

Ocean Export Operator

Salary: Up to £40,000

Location: Tilbury

Working Pattern: 4 days office based, 1 day p/w from home

Start: ASAP

Are you a motivated export operations professional, looking to take the next step in your logistics career? On behalf of our client, we are looking to appoint an Ocean Export Operator. This is a full-time, permanent position working four days per week from their office based in Tilbury and from home one day per week.

We are working with a fast-growing, high-performing logistics company that has built its reputation on exceptional service, operational excellence, and a dynamic growth strategy. With a focus on innovation, efficiency, and customer satisfaction, this is an opportunity to join a team that is scaling rapidly and recognised by industry leaders for its performance.

What you'll do:

As Ocean Export Operator, you will be responsible for managing export sea freight shipments from booking through to final destination, ensuring a seamless service for customers while maintaining excellent communication with shipping lines, hauliers and overseas partners.

Duties include:

• Negotiate and book cargo with shipping lines.
• Assist with the preparation and checking of export documentation including Bills of Lading, Health Certificates, Certificates of Origin and other shipping documentation as required.
• Coordinate the collection/delivery process and manage this until the final destination.
• Monitor shipments from booking through to final delivery at destination.
• Ensure shipments load and sail as planned, proactively resolving any issues or delays. Track shipments until arrival at the final destination, keeping customers informed throughout.
• Verify supplier invoices and investigate or resolve any invoice discrepancies.
• Handle shipment -related queries efficiently, identifying solutions while providing regular updates to customers.
• Deliver exceptional customer service and ongoing support throughout the customer's export journey.
• Provide support to colleagues, team leaders and management to ensure the smooth running of the department.
• Ensure all work complies with company procedures, shipping line requirements, industry regulations and customer specific requirements, whilst maintaining accuracy and compliance throughout the full export process.

What you need:

We're keen to speak to customer focused export operations professionals. Experienced of Reefer / temperature controlled shipments would be a distinct advantage, although this is not essential. Candidates must have strong attention to detail and accuracy, as well as strong communication skills.

Why you'll love this role:

• Forward thinking, equal opportunities employer who welcomes diversity.
• Efforts and success are noticed and rewarded.
• Free gym membership
• Private medical care
• Company pension
• Free snacks
• Pay day treats
• Company social events
• Employee of the month awards with £500 bonus if you win!

Keywords / alternative titles: Sea Freight Operations, Ocean Freight Operations, Seafreight Operator, Ocean Operator, Shipping Clerk, Freight Forwarder, Freight Forwarding Operations, Import Clerk, Export Clerk, Reefer, Temperature Controlled Shipping.