Occupational Health Admin: Front Desk & Case Support

ExamWorks Group; North East; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

ExamWorks UK is seeking an organised Occupational Health Administrator for our office in Houghton-le-Spring. This fully office-based role combines administration and front-of-house reception duties, supporting the day-to-day running of the occupational health service and delivering a positive experience for employees, clients, and visitors.

You will manage Occupational Health cases, progress tasks, and maintain accurate records while using MS Office and database systems.

Qualifications

• Minimum of 2 years' experience in administration or customer service.
• Strong IT skills, including Microsoft Office and database systems.
• Experience in Occupational Health environment desirable.
• Familiarity with clinical terminology is advantageous.

Responsibilities

• Manage and progress Occupational Health cases per SLAs.
• Respond to customer enquiries by post, email, and telephone.
• Liaise with all parties involved in cases.
• Handle internal and external enquiries professionally.
• Maintain accurate records and update database systems.
• Provide reception and front-of-house support and welcome visitors.

Skills

Communication

IT skills

Customer focus

Reception experience

Tools

Microsoft Office

Database systems

Job description

ExamWorks UK is seeking an organised Occupational Health Administrator for our office in Houghton-le-Spring. This fully office-based role combines administration and front-of-house reception duties, supporting the day-to-day running of the occupational health service and delivering a positive experience for employees, clients, and visitors.

You will manage Occupational Health cases, progress tasks, and maintain accurate records while using MS Office and database systems.