Observability & SRE Engineer (Hybrid, OpenTelemetry)

Today, Dunelm; City of Westminster; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Dunelm is seeking an Observability Engineer to join the SRE team. The role focuses on instrumentation, telemetry and reliability across services, with hands-on AWS deployments and modern pipelines.

You will collaborate with Engineering, Data, PlatOps, and Site Operations to improve service ownership and incident response. We value practical knowledge of TypeScript, Rust, and Python, strong observability thinking, and a collaborative mindset.

Qualifications

• Proficient in TypeScript, Rust or Python and able to reason about production code.
• Strong abilities in observability, telemetry, logging, traces and metrics.
• Experience with OpenTelemetry and cloud-based, serverless architectures on AWS.
• Familiarity with SLIs/SLOs, incident response, and blameless post-incident reviews.
• Willingness to mentor teammates and contribute to a reliability-focused culture.

Responsibilities

• Build automation and reliability tooling with maintainable, testable code.
• Advance observability across systems using high-quality telemetry.
• Define SLIs/SLOs and help product teams use data to improve reliability.
• Participate in on-call investigations and perform post-incident reviews.
• Model infrastructure with Pulumi/CDK/Terraform in AWS and manage deployments.

Skills

TypeScript

Rust

Python

Observability

OpenTelemetry

SRE principles

Tools

AWS

Serverless (Lambda)

ECS/Fargate

Terraform

Job description

Dunelm is seeking an Observability Engineer to join the SRE team. The role focuses on instrumentation, telemetry and reliability across services, with hands-on AWS deployments and modern pipelines.

You will collaborate with Engineering, Data, PlatOps, and Site Operations to improve service ownership and incident response. We value practical knowledge of TypeScript, Rust, and Python, strong observability thinking, and a collaborative mindset.