Nursing Home Operations Manager

Crooton; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the care sector is seeking a Nursing Home Operations Manager to oversee operations across their South Division. The role involves supporting care homes, leading teams, and ensuring high standards of care. Candidates should have significant operational experience and a passion for improving residents' lives while managing regulatory requirements effectively. A comprehensive rewards package is offered for this permanent role requiring regular travel and occasional overnight stays.

Benefits

All mileage and expenses paid

25 days annual leave plus bank holidays

Up to 8% employer pension contribution

Unlimited access to refer-a-friend scheme

Retail and leisure discounts

Free access to medical specialists

Confidential counselling and legal services

Qualifications

• Significant experience in senior operational roles in care homes.
• Proven track record of improving care quality and operational efficiency.
• Understanding of regulatory requirements, including fire safety and health regulations.

Responsibilities

• Assume General Manager responsibilities and become a CQC Registered Manager if required.
• Identify concerns through quality assurance and implement improvements.
• Oversee staff recruitment, training, and performance management.

Skills

Leadership

Budget Management

Regulatory Compliance

Operational Efficiency

Communication

Education

Registered Nurse (RN) qualification or equivalent experience

Tools

IT systems

MS Office

Care management software

Job description

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We are currently seeking a Nursing Home Operations Manager to join our team and support homes across our South Division.

As a Nursing Home Operations Manager with our award-winning client, you will travel across your designated area to support our care homes, helping us maintain high standards and providing inspirational leadership to our teams. You will support homes that need additional assistance or where there is a vacancy for a General Manager. You will work alongside Care Home General Managers and Deputy General Managers to develop and implement action plans to meet residents' needs.

Your responsibilities include investigating formal complaints, collaborating with external healthcare professionals, promoting policies within care homes, and ensuring teams meet clinical standards through learning and development programs.

This is a permanent role requiring regular travel and overnight stays. In return, we offer a comprehensive rewards and benefits package, including:

• All mileage and expenses paid
• 25 days annual leave plus bank holidays, with the option to buy/sell up to 5 days
• Up to 8% employer pension contribution
• Unlimited access to our refer-a-friend scheme, earning up to £1000 per referral
• Retail and leisure discounts at major brands and supermarkets
• Free access to medical specialists for second opinions
• Confidential and free counselling and legal services

Required experience and qualifications:

• Passionate about high-quality care and improving residents' lives
• Registered Nurse (RN) qualification or equivalent experience (desired but not essential)
• Significant experience in senior operational or leadership roles in care homes
• Turnaround home management experience
• Experience managing budgets, financial planning, and cost control
• Knowledge of regulated environments and compliance with CQC guidelines
• Proven track record of improving care quality and operational efficiency
• Understanding of regulatory requirements, including fire safety, health and safety, COSHH
• Proficient in IT systems, MS Office, and care management software
• Full UK driving license and ability to travel regularly and stay away from home

Role and responsibilities:

• Assume General Manager responsibilities and become a CQC Registered Manager if required
• Identify concerns through quality assurance, complaints, incidents, or accidents, and implement improvements
• Assist in preparing annual budgets with the support of our Business Manager and internal stakeholders
• Manage sales inquiries and promote the home within the local community
• Foster a culture of performance management
• Oversee staff recruitment, training, motivation, communication, supervision, and appraisal
• Build trusting relationships with residents and their families

As an Operations Manager, you'll carry significant responsibility and thrive in a high-pressure environment. We're seeking a resilient, confident leader who embraces challenges and consistently rises to meet them.