Nursecall Field Engineer

Recruitment Helpline Ltd; Park Central; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Company laptop

Company phone

Overtime opportunities

Uniform with ID

Tools provided

30 days leave + birthday

Job summary

Recruitment Helpline Ltd in Birmingham is seeking a Nursecall Field Engineer to install and maintain digital nurse call systems in care homes. The role covers the Midlands with occasional travel, and involves fault finding, installations and on-site training.

Based in the South Midlands, you should have nursecall experience, strong networking and Windows basics, plus a full UK driving licence. Monday–Friday, 09:00–17:30, with overtime opportunities.

Qualifications

• Experience with nurse call systems or similar healthcare technology.
• Strong fault-finding and installation skills.
• Familiar with Wi‑Fi, telephony and mobile handsets is advantageous.
• Full UK driving licence required.

Responsibilities

• Test nursecall system functionality and fault find issues.
• Install and configure new nursecall systems and peripherals.
• Set up display screens and call points; provide on-site training.
• Install new peripherals and run data cables for installations.
• Troubleshoot Wi‑Fi and IT network issues on site.
• Represent the company professionally at client sites.

Skills

Nursecall experience

Installation skills

Fault finding

Wi-Fi networking

Android familiarity

Networking basics

Windows basics

Tools

Medicare Nurse Call

Courtney Thorne

ARM

CAT5e/CAT6 cables

Android devices

Windows OS

Job description

Based in Birmingham and covering the Midlands, this permanent, full-time position involves installing and maintaining digital nurse call systems and fall prevention technology for care and nursing homes. Working Monday to Friday, 0900-1730, with overtime available, the engineer will service healthcare clients across the region, with occasional travel further afield. Candidates should bring prior experience with nurse call or similar healthcare technology, alongside strong fault-finding and installation skills. Familiarity with related systems such as Wi-Fi, telephony and mobile handsets would be advantageous. The salary ranges from £30,000 to £40,000 per annum, dependent on experience. An excellent opportunity for an experienced Nursecall Field Engineer to join a well-established company. Job Type: Full-Time, Permanent. Salary: £30,000 - £40,000 Per Annum, Depending on Experience. Location: Birmingham - Covering Midland, although expect reasonable travel to further areas throughout the region. Working Hours: Monday to Friday, 0900 - 1730 (Overtime Opportunities).

About The Company

They are proud to be one of the UK's leading providers of healthcare technology. Their team specialises in installing and managing digital nurse call systems and fall prevention technology for care and nursing homes. They also offer services in Internet, Wi-Fi connectivity, telephone systems, mobile handsets, and more. No matter where clients are in their digital transformation, they are here to help.

Job Description

We are currently looking for a Nursecall Field Engineer to join our team and help us to provide the highest quality of installation and maintenance service of nurse call systems. This role will generally cover some semi-national travel however you should be based in the South of England (e.g. Oxfordshire, Hampshire area or similar). It's typical to have up to a 2-hour commute to the job. Occasionally travel further afield will be required, e.g. to Ise of Wight. You must have strong nurse call experience, ideally on Wireless Nurse Call Systems such as Medicare Systems, Courtney Thorne, ARM, etc. Whilst wired Nurse Call experience is also valid, we would prefer some wireless experience where possible. Experience on fire alarms or other addressable call systems is acceptable. This is a hands-on roll - you will be issued tools and be hands-on, so being confident and practical is a must. Technical competence is something that can always be worked on, but you must be able to demonstrate you have confidence and a good grounding in nurse call. You must be technically literate and competent with modern technology, e.g. an understanding of Android, basic IP addressing / networking, Microsoft Windows etc. - we aren't expecting you to be a software developer, but we need to ensure you are happy troubleshooting Microsoft Windows on Wi-Fi connection issues, software updates and installing files etc which is required for some Microsoft Windows based Nurse Call systems. Experience, Knowledge and understanding of networks and IP based systems is desirable.

About The Role

As a Nursecall Field Engineer, you will be responsible for servicing existing nursecall systems (Mainly Medicare and Intercall), as well as new installations of their HARIS Nursecall system across the North of England. This will be including fault finding to resolve problems, programming call points, replacing effected components and installing new peripherals. This is entirely within adult social care environments (care homes, nursing homes etc). You may also need to install a small number of data cables to facilitate nurse call equipment, so you should be confident in chase walls, drilling holes, running and terminating data cables.

Key Duties

• Testing nursecall system functionality to fault find issues
• Setting up new display screens and call points to replace faulty units
• Providing on site training on system functionality
• Installing new peripherals and accessories on nurse call systems
• Installing new nurse call systems
• Running a small amount of CAT5e/CAT6 Data Cables to support new hardware installations
• Investigating Wi-Fi or other IT faults
• Racking and patching IT equipment in data cabinets

You will be the face of the company whilst on site with customers, so great people skills will be important - often in a technical situation, customers will look to you for help and guidance, so being able to translate complex terms to simple explanations for non-technical staff is a great skill. Ultimately this is an opportunity to develop with a chance to build a rewarding career in a small professional company.

Candidate Requirements

• Full UK driving license
• Pass a DBS Basic Disclosure (formally referred to as a CRB check)
• Have a fluent competency in English
• Have right to remain / right to work in the UK (we will not sponsor employment / residency)

Company Benefits

• Company vehicle with Fuel card
• Company laptop
• Company phone
• Overtime opportunities
• Uniform with ID
• All tools and equipment paid for
• 30 days annual leave + bank holidays + your birthday

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.