Nursecall Field Engineer

Recruitment Helpline Ltd; Tyseley; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Laptop

Phone

Overtime opportunities

Uniform with ID

Tools paid for

30 days annual leave + bank holidays +

Job summary

Recruitment Helpline Ltd currently seeks a Nursecall Field Engineer to service and install nurse call systems across the North of England with some semi-national travel; based in the South of England preferred. You’ll work hands-on with wireless and wired nurse call technologies, troubleshoot networks, and install new hardware in care settings.

The role requires a full UK driving license, DBS Basic disclosure, fluent English, and the right to work in the UK.

Qualifications

• Must have strong nurse call experience with wireless capability preferred.
• Able to troubleshoot Android devices and Windows systems in a healthcare setting.
• Familiar with IP networking and data cabling for nurse call installations.

Responsibilities

• Test nursecall system functionality and fault-find issues.
• Set up display screens and call points to replace faulty units.
• Provide on-site training on system functionality.
• Install new peripherals and accessories on nurse call systems.
• Install new nurse call systems and run data cables as needed.
• Investigate Wi‑Fi or IT faults and support network infrastructure.

Skills

Nursecall experience

Wireless nurse call

Android

IP networking

Windows

Tools

Medicare Systems

Courtney Thorne

ARM

Job description

An excellent opportunity for an experienced Nursecall Field Engineer to join a well-established company.

Job Type: Full-Time, Permanent.

Salary: £30,000 - £40,000 Per Annum, Depending on Experience.

Location: Birmingham - Covering Midland. although expect reasonable travel to further areas throughout the region.

Working Hours: Monday to Friday, (Overtime Opportunities).

About The Company

They are proud to be one of the UK's leading providers of healthcare technology.

Their team specialises in installing and managing digital nurse call systems and fall prevention technology for care and nursing homes. They also offer services in Internet, Wi-Fi connectivity, telephone systems, mobile handsets, and more. No matter where clients are in their digital transformation, they are here to help.

Job Description

We are currently looking for a Nursecall Field Engineer to join our team and help us to provide the highest quality of installation and maintenance service of nurse call systems.

This role will generally cover some semi-national travel however you should be based in the South of England (e.g. Oxfordshire, Hampshire area or similar).

It's typical to have up to a 2-hour commute to the job. Occasionally travel further afield will be required, e.g. to Ise of Wight.

You must have strong nurse call experience, ideally on Wireless Nurse Call Systems such as Medicare Systems, Courtney Thorne, ARM, etc. Whilst wired Nurse Call experience is also valid, we would prefer some wireless experience where possible. Experience on fire alarms or other addressable call systems is acceptable.

This is a hands-on roll - you will be issued tools and be hands-on, so being confident and practical is a must. Technical competence is something that can always be worked on, but you must be able to demonstrate you have confidence and a good grounding in nurse call.

You must be technically literate and competent with modern technology, e.g. an understanding of Android, basic IP addressing / networking, Microsoft Windows etc. - we aren't expecting you to be a software developer, but we need to ensure you are happy troubleshooting Microsoft Windows on WiFi connection issues, software updates and installing files etc which is required for some Microsoft Windows based Nurse Call systems.

Experience, Knowledge and understanding of networks and IP based systems is desirable.

About The Role

As a Nursecall Field Engineer, you will be responsible for servicing existing nursecall systems (Mainly Medicare and Intercall), as well as new installations of their HARIS Nursecall system across the North of England. This will be including fault finding to resolve problems, programming call points, replacing effected components and installing new peripherals. This is entirely within adult social care environments (care homes, nursing homes etc).

You may also need to install a small number of data cables to facilitate nurse call equipment, so you should be confident in chase walls, drilling holes, running and terminating data cables

Key Duties

• Testing nursecall system functionality to fault find issues
• Setting up new display screens and call points to replace faulty units
• Providing on site training on system functionality
• Installing new peripherals and accessories on nurse call systems
• Installing new nurse call systems
• Running a small amount of CAT5e/CAT6 Data Cables to support new hardware installations
• Investigating Wi‑Fi or other IT faults
• Racking and patching IT equipment in data cabinets

You will be the face of the company whilst on site with customers, so great people skills will be important - often in a technical situation, customers will look to you for help and guidance, so being able to translate complex terms to simple explanations for non-technical staff is a great skill.

Ultimately this is an opportunity to develop with a chance to build a rewarding career in a small professional company

Candidate Requirements

• Full UK driving license
• Pass a DBS Basic Disclosure (formally referred to as a CRB check)
• Have a fluent competency in English
• Have right to remain / right to work in the UK (we will not sponsor employment / residency)

Company Benefits

• Company vehicle with Fuel card
• Company laptop
• Company phone
• Overtime opportunities
• Uniform with ID
• All tools and equipment paid for
• 30 days annual leave + bank holidays + your birthday

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need