NPQ Programme Coordinator: Education Training & Events

Supporting Education Group; West of England; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Health cash plan

Life insurance

Volunteer days

Flexible benefits

Learning & development

Job summary

Best Practice Network is seeking a Programme Coordinator to ensure high-quality programme delivery and excellent learner support across touchpoints.

You will coordinate with Candidate Support Managers and teams across Sales, Marketing and Finance to deliver a seamless end-to-end participant experience.

The role emphasises collaboration, reliability and continual learning, with development opportunities in a friendly, inclusive workplace.

Qualifications

• Proven customer service experience.
• Excellent written and spoken communication.
• Able to plan, prioritise and organise tasks.
• Strong numerical and literacy skills.
• Detail-oriented with accuracy.

Responsibilities

• Respond to enquiries via Freshdesk, Zendesk, email, and phone.
• Acknowledge and handle enquiries promptly and courteously.
• Process programme applications for completeness and eligibility.
• Notify applicants of outcomes of applications.
• Book and manage events for programme delivery (interviews, courses, online sessions).
• Inform participants of event details and requirements.
• Update and format programme resources to branding standards.
• Ensure access to learning materials and systems for participants.
• Set up contracts and work schedules for associates and venues.
• Support delivery workforce as needed.
• Track participant engagement and progress to completion.
• Pre-empt withdrawals/deferrals and provide alternatives.
• Document and improve processes with colleagues.
• Monitor progress towards KPIs.

Skills

Customer service

MS Office

Organisational skills

Problem solving

Attention to detail

Communication

Time management

Team collaboration

Tools

MS Office

Job description

Best Practice Network is seeking a Programme Coordinator to ensure high-quality programme delivery and excellent learner support across touchpoints.

You will coordinate with Candidate Support Managers and teams across Sales, Marketing and Finance to deliver a seamless end-to-end participant experience.

The role emphasises collaboration, reliability and continual learning, with development opportunities in a friendly, inclusive workplace.