Performance Manager

Best Practice Network; West of England; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

28 days holiday

Health Cash Plan

Life insurance

Pension contributions

Flexible benefits

Learning and development

Volunteer days

Job summary

Best Practice Network is seeking an NPQ Apprenticeship Performance Manager to lead the delivery of NPQ programmes. You will report to the Programme Director and collaborate with Apprenticeship Tutors, Compliance and Impact Manager, and cross-functional teams.

Location is remote with Bristol office travel required (6 times per year). The role focuses on leadership of programme performance, KPI delivery, staff development and funding compliance.

Qualifications

• Proven experience driving quality learning and achieving learner start and completion targets.
• Excellent knowledge and experience of Apprenticeships and funding streams.
• Proven experience of working within a similar Operations/Performance Manager role with recent experience in Apprenticeships.
• Excellent organisational and communication skills.
• High level of literacy and numeracy skills.
• Have strong IT skills and be able to work with e-portfolios and a variety of software platforms.
• Confident and professional with the ability to work with people at all levels and to develop strong professional relationships with stakeholders.
• Have a good understanding of Ofsted requirements.
• Excellent time-keeping skills and be able to work on your own initiative, prioritising your workload at all times.

Responsibilities

• Lead programme leadership for NPQ Apprenticeship delivery and ensure KPIs are met.
• Recruit, manage and support a team of Apprenticeship Tutors.
• Set monthly KPIs and ensure timely completion of apprenticeship elements.
• Train new Apprenticeship Tutors in systems, ILPs and funding guidelines.
• Monitor and improve compliance with funding, regulatory and inspectorate requirements.
• Capture and report progress, develop CPD and maintain quality improvement plans.
• Collaborate with Sales, Compliance, Finance and Administration for a cohesive learner experience.
• Support safeguarding policies and health and safety across programmes.

Skills

Proven experience driving quality

Apprenticeships funding streams

Operations/Performance Manager in Appr

Organisational and communication

Literacy and numeracy

IT skills with e-portfolios

Stakeholder relationships

Ofsted requirements understanding

Time-keeping and initiative

Education

NPQ programme delivery (Desirable)

Driving licence and travel willingness

Job description

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

Job Description

NPQ Apprenticeship Performance Manager

Job title NPQ Apprenticeship Performance Manager

Reports to Programme Director

Works with Programme Director, Apprenticeship Delivery Manager, Apprenticeship Programme Co-ordinators, Apprenticeship Tutors, Quality, Compliance and Impact Manager, Team, e learning Team, Sales Manager.

Location Remote and some Bristol Office (travel will be required to Bristol at least 6 times per year)

Main Purpose of Job Responsible for the leadership and operational management for the delivery of a NPQ Apprenticeship programmes

Main Duties

To carry out the leadership and operational management to ensure a highly effective experience for NPQ Appenticeship programmes, to ensure learners follow individualised pathways and maximise their potential and progress towards timely success.

Job Responsibilities

Programme leadership

• Performance management of team, ensuring contractual targets and objectives are met in terms of timely success rates, non-starters, referrals and progressions.
• Direct responsibility for the recruitment, management and support of a team of Apprenticeship Tutors.
• To lead a team of Apprenticeship Tutors, setting monthly KPIs to ensure the timely completion of all elements of the Apprenticeship programme including functional skills and additional learning support.
• Responsible for the continual staff training to ensure consistency of processes and practices to meet funding, regulatory and inspectorate requirements.
• To undertake monthly one to ones to appraise and coach ATs and feed into their personal development plans and the Quality Improvement Plan
• To support the development of the ATs, both new and existing, ensuring they follow funding guidelines as set by the DfE and up to date inspectorate requirements.
• To train new ATs in BPN systems and policies, induction to the business including ILPs and Additional Learning Support, mentoring and functional skills and IT systems including Bud
• Address under performance and implement corrective methods.
• Supporting business growth; working alongside the sales department to maximise new business sales and learner recruitment.
• Ensure all learner qualifications are claimed on successful completion.
• Support on the introduction of new Standards Apprenticeship programmes.

Teaching Learning and Assessment

• Conduct observations of teaching and learning as required.
• Share teaching, learning and assessment (TLA) good practice and celebrate learners' and others' successes.
• Ensure high levels of learner attendance in all eLearning sessions and monitor tracking of individual learner progress.
• Monitor Health & Safety checks as appropriate to ensure they are current and kept so.
• Monitor the delivery of functional skills (supporting the Apprenticeship Tutors) for learners to be able to continuously develop their English and maths skills and/or to achieve the level required by the programmes and carry out all monitoring and claiming activities.
• Maintain records and deliver reports as required by the SLT including those from Bud as required.

Quality Management

• Be responsible for the programme performance against key performance indicator (KPI) measures reporting any issues to the Quality Team.
• Input into the annual departmental SAR and prepare Quality Improvement plans for each programme.
• Ensure and maintain standards and quality by engaging with and using BPN quality systems.
• Contribute to the evaluation of TLA procedures to enhance the learner experience and support Continuous Professional Development (CPD).
• Ensure team meetings are held to standardise practice, share information and good practice, and plan and implement improvements in collaboration with the Quality Manager.
• Work as part of the Department's lesson observation team to support continuous professional development and enhance learner experience.

Co-ordination and Support

• Work closely with the other Performance Managers, Sales, Compliance, Finance and Administration Teams to ensure cohesive approach to the learner experience from application to completion.
• Support the Team as required to ensure the smooth running of apprenticeships.
• Supply information to employees and employers to support apprenticeship programmes.

Continuous Professional Development

• Participate in staff development activities to support Continuous Professional Development (CPD) and keep a Professional Development Portfolio (PDP) to evidence personal development and impact on practice.
• Actively participate in BPN performance management processes, including appraisals to support personal and professional development and enhance learner experience.

Administration

• Assist with all relevant documentation to progress apprentices, measure intent, implication and impact and share information.
• Maintain documentation that records the progress of candidates on programme against specified targets.

Other

• Ensure all safeguarding policies and procedures are followed.
• Work to ensure health and safety is maintained for all at all times.
• Any other duties connected with the post as are reasonably required from time to time.
• Support and promote equality and diversity at BPN to ensure equality of opportunity for all.

The following criteria are used to shortlist applicants and assess candidates. Please show evidence of how you meet these criteria in your application.

Essential Criteria

• Proven experience of driving quality learning including working to and achieving learner start and completion targets. Application/Interview
• Excellent knowledge and experience of Apprenticeships and funding streams. Application/interview
• Proven experience of working within a similar Operations/Performance Manager role with recent experience in Apprenticeships. Application/Interview
• Excellent organisational and communication skills. Application/Interview
• High level of literacy and numeracy skillsApplication/interview
• Have strong IT skills and be able to work with e-portfolios and a variety of software platformsApplication/Interview
• Confident and professional with the ability to work with people at all levels and to develop strong professional relationships with stakeholdersApplication/interview
• Have a good understanding of Ofsted requirements. Application/Interview
• Excellent time-keeping skills and be able to work on your own initiative, prioritising your workload at all times. Interview

Desirable Criteria

• Hold solid, occupational experience within an educational/training environment in either early years or teachingApplication/Interview
• Experience of delivering on a NPQ programme.Application/Interview
• Full clean driving licence and ability to travel. Use of a vehicle Licence/Interview

Our Benefits:

• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
• Health Cash Plan, once you've passed probation, which includes access to a private GP
• From day 1, free life insurance covering up to x4 your salary
• We'll both add money into your pension pot after 3 months
• Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
• Learning and development opportunities
• Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education

By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.

Support and promote equality and diversity at BPN to ensure equality of opportunity for all