Npq Programme Co-Ordinator

Supporting Education Group; West of England; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Health cash plan

Life insurance

Volunteer days

Flexible benefits

Learning & development

Job summary

Best Practice Network is seeking a Programme Coordinator to ensure high-quality programme delivery and excellent learner support across touchpoints.

You will coordinate with Candidate Support Managers and teams across Sales, Marketing and Finance to deliver a seamless end-to-end participant experience.

The role emphasises collaboration, reliability and continual learning, with development opportunities in a friendly, inclusive workplace.

Qualifications

• Proven customer service experience.
• Excellent written and spoken communication.
• Able to plan, prioritise and organise tasks.
• Strong numerical and literacy skills.
• Detail-oriented with accuracy.

Responsibilities

• Respond to enquiries via Freshdesk, Zendesk, email, and phone.
• Acknowledge and handle enquiries promptly and courteously.
• Process programme applications for completeness and eligibility.
• Notify applicants of outcomes of applications.
• Book and manage events for programme delivery (interviews, courses, online sessions).
• Inform participants of event details and requirements.
• Update and format programme resources to branding standards.
• Ensure access to learning materials and systems for participants.
• Set up contracts and work schedules for associates and venues.
• Support delivery workforce as needed.
• Track participant engagement and progress to completion.
• Pre-empt withdrawals/deferrals and provide alternatives.
• Document and improve processes with colleagues.
• Monitor progress towards KPIs.

Skills

Customer service

MS Office

Organisational skills

Problem solving

Attention to detail

Communication

Time management

Team collaboration

Tools

MS Office

Job description

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

About the Role:

Reporting to the Senior Coordinator, the Programme Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner journey and effective support and coordination services. Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business and your own professional development.

Programme Coordinators will work closely with their team, Candidate Support Managers, and the Sales, Marketing, Partnerships and Finance teams to ensure an outstanding end-to-end experience for participants. Cross-team collaboration is encouraged.

Responsibilities

• Respond to enquiries through various platforms including Freshdesk, Zendesk, email and phone calls
• Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
• Process programme applications to ensure completeness and eligibility
• Notify applicants of the outcomes of their applications
• Book and manage events in relation to programme delivery and workforce training (interviews, face-to-face and online courses, online briefings etc.)
• Inform participants of all event details
• Update, format and edit programme resources (face-to-face and online content), to adhere to company standards and branding guidelines
• Ensure successful applicants have access to guidance, learning materials and systems required for the completion of their programme
• Set up contracts and work schedules for associates and venues including raising purchase orders
• Support the delivery workforce as appropriate
• Track participants engagement, providing care, support and encouragement through to completion of programme
• Pre-empt withdrawals and deferrals, offering support, alternative provision, and manage/ track them when they occur
• Work with colleagues to document and improve processes
• Take ownership of and provide visibility into the progress towards KPIs
• Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
• Adhere to Best Practice Network and Supporting Education's policies and standards

About You:

• Be reliable, hardworking and professional
• Have proven customer service-related experience
• Possess an excellent customer service manner, both written and spoken
• Have the ability to organise, plan and prioritise time and tasks effectively
• Work well under pressure with the ability to deal with issues as they arise
• Be highly competent using MS Office and Teams
• Demonstrate accuracy and attention to detail
• Highly numerate and literate
• Creative, innovative and able to solve problems
• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
• Health Cash Plan, once you've passed probation, which includes access to a private GP
• From day 1, free life insurance covering up to x4 your salary
• We'll both add money into your pension pot after 3 months
• Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
• Learning and development opportunities
• Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education

By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.